endorsedOngoing

Mobile & Web Project Management Platform for Commercial Maintenance

Services Covered:

Website Development • Mobile Application Development • Database Development and Management

Industry

Home Services

Duration

99 months

Budget

1M - 10M

Start Date

1 May 2018

Team Size

1-5 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

76/100

Good

Project Capability Score (PCS) estimates how capable Milo Solutions is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

Wilmington, United States of America

Project Summary

Milo Solutions rebuilt and continues to develop a mobile and web project-management platform for a commercial maintenance business, implementing a Django-based database and workflows to manage work orders, field technicians and invoicing. The system improved operational visibility, reduced labor needs, and has been praised for quality and reliability since the engagement began in May 2018.

Key Challenges

Replace a manual paper-based job-tracking process (manila folders moved room-to-room) with a software system to manage jobs and work orders

Project Deliverables

Mobile platform rebuilt using Django
Database system for project and technician management
Work order automation and technician dispatch workflow
Integration to generate and send client invoices

Project Solution

Milo Solutions rebuilt the client's legacy system on a mobile platform using Django, creating a shared database used by office staff and field technicians. They implemented an automated work-order lifecycle (creation, office review, technician dispatch, client invoicing) and reporting that surfaces profitability and loss areas; the vendor continues to provide ongoing development and support.

Project Outcome

Enabled data-driven operations and improved visibility into project profitability
Reduced staffing needs; system performs like having 30% more staff
Saved significant costs and sustained operations during COVID-19 shutdowns
Delivered higher-quality design and development compared to prior vendors

Platforms

Mobile
Web

Tech Stack

Django
Python

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Milo Solutions’ work has been met with high praise and unanimous acclaim. They delivered a system is just as effective as having 30% more people on staff. The team is efficient, diligent, and always works towards making their clients successful.”
Jamie Jacobs
President
Date: 08/27/2020