endorsedOngoing

Drupal Website Development & Ongoing Maintenance for International Thrift Stores Group

Services Covered:

Website Development • Software Maintenance and Support

Industry

E-commerce & Retail

Duration

148 months

Budget

1M - 10M

Start Date

1 April 2014

Team Size

6-10 Employees

Engagement Model

Onshore

Project Capability Score (PCS)

74/100

Good

Project Capability Score (PCS) estimates how capable Metal Toad is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

Seattle, United States of America

Project Summary

Metal Toad built a branded Drupal website hosted on AWS for an international thrift stores group and continues to provide ongoing management, updates, and a site redesign. The vendor augmented resources and coordinated with other Drupal specialists when needed. The team uses JIRA for ticket tracking, meets weekly with the client, and is noted for responsiveness and transparent communication.

Key Challenges

Build a main website for employees and customers to learn about the organization.
Create and maintain a platform suitable for an international thrift stores group operating in multiple countries.

Project Deliverables

Branded Drupal website
AWS-hosted platform
Ongoing maintenance and updates
Website redesign

Project Solution

Metal Toad developed the client's branded website using Drupal and hosted the platform on AWS. They provide ongoing management and updates to the site, are coordinating a redesign, and handle support and deployment work. The team tracks work in JIRA, meets weekly with the client, and engaged additional Drupal expertise from another agency when necessary.

Project Outcome

Engaged another agency for additional Drupal expertise to speed up support.
Resolved deployment issues through all-hands efforts when products did not work properly.
Maintained weekly meetings and JIRA ticket tracking to keep the client informed on timelines and progress.
Demonstrated high responsiveness and flexibility, quickly addressing issues and communicating options when hours approached limits.

Platforms

Web
Cloud

Tech Stack

Amazon Web Services (AWS)
Drupal
Jira

Client Endorsement

Overall Review Rating

4.38

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Metal Toad augmented resources to effectively accelerate the execution of solutions and ensure efficient platform performance. The team’s attentive and adapts processes to meet changes in the partnership’s needs. They provide frequent updates to ensure transparent, ongoing collaboration.”
Anonymous
Web Manager
Date: 07/13/2020