endorsedOngoing

Web Application for Electronic Repair Booking

Services Covered:

Website Development

Industry

Engineering & Manufacturing

Duration

175 months

Budget

50K - 199K

Start Date

1 January 2012

Team Size

1-5 Employees

Engagement Model

Onshore

Project Capability Score (PCS)

72/100

Good

Project Capability Score (PCS) estimates how capable Merixstudio is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

ELMARK Automatyka

Warsaw, Poland

Project Summary

Merixstudio developed a web application that lets customers book electronic repair services, including pickup and delivery coordination. They delivered mockups, layouts, and a tested production environment, and their work improved the client's communication, documentation, and customer satisfaction. The engagement began in Jan. 2012 and the platform continues to be in use.

Key Challenges

Create an online service center to register repair requests quickly
Implement a system to coordinate client-managed pickup and delivery using the client's forwarder
Improve communication, documentation, and tracking for complex industrial products and repair workflows

Project Deliverables

Web application for booking electronic repairs
Mockups and UI layouts for the service
Testing and production environments
Process diagrams for RMA/repair procedures

Project Solution

Merixstudio collaborated with the client to document repair/RMA processes, created diagrams and mockups, designed the website layout, and implemented the web application using PHP and Zend. They also prepared test and production environments to validate the system before public launch and handled end-to-end delivery from design through deployment.

Project Outcome

Improved communication and documentation leading to higher customer satisfaction
Ability to track shipments and coordinate pickups/deliveries using the client's own forwarder
Automated processes reduced manual work and improved readiness for incoming repairs

Platforms

Tech Stack

PHP
Zend Framework

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“After launching the app, the company was able to dramatically improve their communication and documentation, which resulted in higher customer satisfaction. Merixstudio's tight project management, quick turnarounds, and technical expertise stood out.”
Antoni Warszawik
Sales Director
Date: 08/31/2017