endorsedOngoing

MVP Web Platform for Foss Swim School

Services Covered:

Website Development

Industry

Education

Duration

127 months

Budget

Confidential

Start Date

1 January 2016

Team Size

6-10 Employees

Engagement Model

Onshore

Project Capability Score (PCS)

81/100

Strong

Project Capability Score (PCS) estimates how capable MentorMate is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Foss Swim School

Eden Prairie, United States of America

Project Summary

MentorMate developed and maintains an AWS-hosted MVP web platform for Foss Swim School that enables customer enrollment and account management and provides employee tools for scheduling, enrollment, and progress tracking. The engagement follows agile practices and includes ongoing feature development and refactors. The platform has improved enrollment efficiency, supported the opening of 10 new schools, and delivered better customer experience and strong performance during high-volume Enrollment Days.

Key Challenges

Non-digitized, time-consuming enrollment and class-management processes
Lack of a scalable system to support growth
Need to support both customer management and internal operations

Project Deliverables

Web-based customer enrollment and account management portal
Employee-facing admin interface for enrollment, scheduling, shift assignment, and progress monitoring
AWS-hosted MVP web platform
Ongoing feature enhancements and front-end refactors

Project Solution

MentorMate partnered with the client to define core requirements and delivered an MVP web platform roughly four years ago. The vendor built a customer-facing web portal for enrollment requests and account management and an employee-facing admin interface used to enroll customers, manage class schedules, assign teachers, schedule shifts, monitor student progress, and communicate with customers. The instance is hosted on AWS, and the team follows an agile methodology to add features, keep languages up to date, refactor the frontend for a smooth experience, and implement enhancements as needed.

Project Outcome

Enabled opening of 10 new schools through increased enrollment efficiency
Achieved over 20% increase in customers receiving their first class choice
Supported peak traffic up to 30x normal daily volume with strong response times
Improved overall customer experience and operational performance

Platforms

Tech Stack

Amazon Web Services (AWS)

Client Endorsement

Overall Review Rating

4.13

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Thanks to MentorMate's work, the client witnesses increased efficiency and improved customer experience, has opened 10 new schools, and sees great response time and performance. Their agile methodology and project management style are hallmarks of their work. They are experienced and knowledgeable.”
Anonymous
Digital Product Owner
Date: 12/14/2022