Mediatel Data
Bucharest, Romania (UTC+2)
(3)
Bucharest, Romania (UTC+2)(3)
Overview
Mediatel Data has 15+ years of experience delivering AI-powered contact center solutions. They specialize in omnichannel communication, agent assistance, interaction analytics, workforce management and smart automation. Serving industries like banking, healthcare, telecom, retail and BPO, Mediatel builds scalable platforms that enhance service quality and operational efficiency across globally.
Quick Facts
- Year Founded
- 1996
- Company Size
- 51 - 200
- Avg. Hourly Rate
- $25/hr - $49/hr
- Min. Project Size
- $5,000
Specialties
- Omnichannel
- Artificial Intelligence
- Ticketing
- Predictive Dialing
- Voice&Video Recording
- Social media integrated platform
- Multichannel
- NLU
- Digital Channels
- Video Inspector App
- Self Service IVR
- Virtual Agent
- Live Monitoring
- CRM
- Workforce Management
- Machine Learning
- Chat Bot
- Reporting
- Omnichannel
- Artificial Intelligence
- Ticketing
- Predictive Dialing
- Voice&Video Recording
- Social media integrated platform
- Multichannel
- NLU
- Digital Channels
- Video Inspector App
- Self Service IVR
- Virtual Agent
- Live Monitoring
- CRM
- Workforce Management
- Machine Learning
- Chat Bot
- Reporting
Team Experience
- < 1 Year13%
- 1-2 Years21%
- 3-5 Years23%
- 6-10 Years21%
- 10+ Years21%
< 1 Year
13%
Median Employee Tenure:
4.8 years
Employee Growth in last 1 year:
18%
Offerings
Services
AI and Machine Learning
Chatbot Development
CRM Solutions
Big Data Analytics and Business Intelligence
System Integration
Industries Served
Banking
Business Consulting and Services
E-commerce & Retail
Healthcare
Hospitality, Travel & Tourism
Telecommunications
Utilities Administration
Expertise
Tech Stacks
SQL
JavaScript
C++
Java
Tools
Microsoft SQL Server
Highlights
Notable Clients
Claim Expert Services SRL
DIGI
Fundația Orange România
KRUK România
METRICA Ltd.
Awards and Certifications
Silver Stevie® -Middle East & North Africa
Awarded By: Stevie® Awards
Location(s)
Primary Development Center & Headquarter
Other
Primary Development Center & Headquarter
Bucharest, Romania
50+ employees
Important Facts About Romania (PDC):
Literacy Rate- :
- 98.9%
English Proficiency- :
- High
GDP Per Capita- :
- $21,570
Income Category- :
- High
Other Locations
Bulgaria
2 Offices
Central African Republic
1 Office
France
1 Office
Greece
1 Office
Moldova
1 Office
Serbia
1 Office
Slovakia
1 Office
Slovenia
1 Office
United Kingdom
1 Office