endorsedOngoing

Salesforce CRM Implementation for Wedding E-commerce

Services Covered:

CRM Solutions • API Development • Application Integration • UI/UX Design • Custom Software Development • Staff Augmentation

Industry

Hospitality, Travel & Tourism

Duration

163 months

Budget

Confidential

Start Date

1 January 2013

Team Size

Confidential

Engagement Model

Onshore

Project Capability Score (PCS)

66/100

Good

Project Capability Score (PCS) estimates how capable Matellio Inc. is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

Chicago, United States of America

Project Summary

Matellio implemented a Salesforce CRM for a bridal e-commerce business, creating integration endpoints to the existing shopping platform and performing UI/UX, database and PHP work. The engagement evolved into Matellio serving as the client's primary outsourced development team, praised for project management, quick integration, and delivering accurate results. The client reports that Matellio meets needs about 95% of the time and has improved QA processes when issues arose.

Key Challenges

Implement Salesforce as a consumer-facing CRM and integrate it with the shopping platform
Need for endpoints to track and manage customer activity and behavior through Salesforce
QA issues and tighter deadlines required improved QA resources and processes
Need for effective communication across timezones, prompting an onshore project manager

Project Deliverables

Salesforce CRM implementation
Integration endpoints between Salesforce and the shopping platform
UI/UX implementation
Database and PHP development
Ongoing outsourced development services

Project Solution

Matellio created endpoints and integrated Salesforce with the client's shopping platform to enable consumer-facing CRM workflows and customer activity tracking. After the initial implementation, the vendor expanded responsibilities to provide UI/UX implementation, database and PHP development, and ongoing outsourced development support, coordinating via an onshore project manager with an offshore development team.

Project Outcome

Matellio delivers required work approximately 95 percent of the time with accurate results
The vendor was retained as the client's primary outsourced development team
QA processes were improved after adding additional QA resources

Platforms

Tech Stack

Client Endorsement

Overall Review Rating

4.5

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The implementation was conducted so seamlessly that Matellio was retained as the primary outsourced development team. They are praised for their project management and development knowledge. The team has integrated quickly and delivers reliable, accurate results.”
Anonymous
Owner
Date: 10/05/2015