Enosis Outsourcing logo
EndorsedendorsedOngoing

App Maintenance & Support for Religious Nonprofit

Services Covered:

Mobile Application Development • Mobile Application Testing • Software Maintenance and Support
Project hero — replace with case study imagery
Industry
Industry

Non-profit Organizations

Duration
Duration

55 months

Budget
Budget

10K - 49K

Client Size
Start Date

1 January 2022

Team Size
Team Size

Confidential

Engagement Model
Engagement Model

Offshore

Project Capability Score (PCS)

gauge meter
83/100
Strong

Project Capability Score (PCS) estimates how capable Madison Technologies is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

mapBrooklyn, United States of America

Project Summary

Madison Technologies provides ongoing maintenance, testing, and support for a religious nonprofit's mobile app across iOS and Android. Their work includes troubleshooting user-reported bugs, producing technical specification documentation, integrating analytics, improving stability and crash rates, and supporting app store submissions, which led to higher app ratings and better user feedback.

Key Challenges

  • Assist with ongoing app maintenance
  • Create clear and comprehensive specification documents for future development
  • Troubleshoot technical issues across both iOS and Android platforms

Project Deliverables

  • Ongoing maintenance and monitoring of the iOS and Android app
  • Troubleshooting and resolving user-reported bugs and technical issues
  • Creating detailed technical specification documentation for new features
  • Testing and reviewing development builds for quality assurance
  • Collaborating with UX, design, and content teams to define feature logic

Project Solution

Madison Technologies provided ongoing maintenance and monitoring for the client's iOS and Android app, troubleshooting and resolving user-reported bugs and technical issues. They created detailed technical specification documents for new features, collaborated with internal and external teams (UX, design, content) to define feature logic and functionality, tested and reviewed development builds for QA, and recommended optimizations to improve app performance and user experience.

Project Outcome

  • Improved app stability with a significant reduction in crash reports and error logs
  • Faster response times to critical bugs, improving user satisfaction
  • Integrated Firebase and other analytics tools for better user insights
  • More favorable app store reviews and a notable increase in app ratings
  • Successful app update submissions to Apple App Store and Google Play

Platforms

  • MobileMobile

Tech Stack

  • iOSiOS
  • AndroidAndroid

Client Endorsement

Overall Review Rating

5star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Madison Technologies has improved the app's stability, reduced crash reports and error logs, and integrated analytics tools. Their work has led to more favorable app store reviews and a notable increase in ratings. The team is professional, communicative, and timely. Their flexibility stands out.”

Orly Wahba

Founder & CEO

Note: This endorsement is based on publicly available client feedback from external review sources.