endorsedOngoing

Legacy Website Maintenance & Support for Agency Client

Services Covered:

Website Development • Software Maintenance and Support

Industry

Advertising & Marketing

Duration

68 months

Budget

10K - 49K

Start Date

1 December 2020

Team Size

1-5 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

72/100

Good

Project Capability Score (PCS) estimates how capable LITSLINK is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

Dublin, Ireland

Project Summary

LITSLINK provides ongoing maintenance and support for a web development agency's legacy website built on Ruby on Rails with a Vue.js frontend, Kentico Kontent, and hosted on AWS. They integrated with the agency's team to manage deliverables, provide code fixes and updates, and stabilize a previously unstable site. The client reports positive feedback on ticket resolution, communication, and code quality.

Key Challenges

Provide a competent developer to support and maintain a legacy website
Integrate seamlessly with the agency team and take ownership of client support and change requests

Project Deliverables

Legacy website maintenance and support
Code fixes and updates
Testing and deployments
Ongoing developer resourcing (set days per week)

Project Solution

LITSLINK provided a dedicated developer (backed by agency-wide team continuity) and a project coordinator to take ownership of support and maintenance for a legacy Ruby on Rails site with a Vue.js frontend and Kentico Kontent, hosted on AWS. They onboarded through initial calls, work a set number of days per week, manage deliverables and change requests directly with the client, and handle testing and deployments while communicating via Trello and Slack.

Project Outcome

Positive client feedback on ticket resolution and code quality
Seamless integration into agency workflows via Trello and Slack
Provided stability to a previously unstable website

Platforms

Web
Cloud

Tech Stack

Ruby on Rails
Vue.js
Amazon Web Services (AWS)

Client Endorsement

Overall Review Rating

4.38

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Thanks to LITSLINK, the web-based solution has received positive feedback from the company's client. They have provided stability to a previously unstable website and produce high-quality code. They've also integrated seamlessly into the internal team.”
Anonymous
Managing Director
Date: 03/24/2021