endorsedOngoing

Custom CRM and SmartKasa Integration for Printing House (Fenix)

Services Covered:

Custom Software Development

Industry

Engineering & Manufacturing

Duration

86 months

Budget

10K - 49K

Start Date

1 June 2019

Team Size

6-10 Employees

Engagement Model

Onshore

Project Capability Score (PCS)

72/100

Good

Project Capability Score (PCS) estimates how capable Lionwood.software is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Fenix

Lviv, Ukraine

Project Summary

Lionwood.software developed a custom CRM for a printing house to manage internal processes, including inventory and employee management. The vendor ran requirements gathering and discovery, created mockups, implemented the application using .NET and React, and integrated the CRM with the SmartKasa point-of-sale system. The product consolidated disparate tools into a single reporting module and the vendor continues to provide updates and support within budget.

Key Challenges

Develop a web app to manage internal business processes for the printing industry
Track orders and delivery processes from ordering to delivery to the consumer

Project Deliverables

Custom CRM covering inventory and employee management
Integration service with SmartKasa (POS) for sending receipts
Mockups and UI/UX designs
Discovery artifacts and documented acceptance criteria
Deployed web application with demos and iterative updates

Project Solution

The vendor conducted requirements gathering and Q&A, documented acceptance criteria, and produced mockups and designs. After a Discovery phase to estimate timelines and budget they developed the web application using .NET and React, involved the client through demos, and later created a service to integrate the custom CRM with SmartKasa to enable receipt communication.

Project Outcome

Product covers all internal processes including inventory tracking
Enables staff time tracking and payroll reporting, saving time and money
Provides reporting and insights into worker performance
Vendor provides consistent updates, meets budget, and addresses critical bugs promptly

Platforms

Web
AR/VR/XR

Tech Stack

.NET
React.js

Client Endorsement

Overall Review Rating

4.88

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Lionwood.software has delivered a CRM that covers the client's entire processes, from inventory to employee management. It helps the client save time and money and get insights into their workers' performance. Moreover, the vendor provides consistent updates and quality outputs within the budget.”
Tatyana Domashovets
Owner
Date: 09/26/2022