endorsedOngoing

My Orange iOS & Android Customer App

Services Covered:

Mobile Application Development

Industry

Telecommunications

Duration

138 months

Budget

Confidential

Start Date

1 February 2015

Team Size

6-10 Employees

Engagement Model

Onshore

Project Capability Score (PCS)

71/100

Good

Project Capability Score (PCS) estimates how capable Liki Mobile Solutions is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Orange

Poland

Project Summary

Liki Mobile Solutions developed the My Orange iOS and Android apps to allow telecommunications customers to manage accounts, check usage, and make payments. The vendor delivers new versions approximately every two months and resolves bugs quickly. The apps increased user volume and customer satisfaction, and the engagement — which began in February 2015 — is ongoing.

Key Challenges

Develop My Orange mobile app for iOS and Android
Provide account management, usage checking, and payment functionality
Maintain regular releases (every two months) and provide rapid bug fixes

Project Deliverables

iOS mobile app
Android mobile app
Bi-monthly version updates
Initial Windows app development (stopped)

Project Solution

Liki developed native iOS and Android customer apps that allow Orange customers to manage accounts, check usage, and make payments. They prepared and released new app versions on a roughly bi-monthly cadence, handled bug fixes and updates promptly, and initially started development for Windows phones but discontinued it due to low usage.

Project Outcome

Increased user volume
High customer satisfaction and usage of in-app purchase option
Prompt bug fixes and bi-monthly releases
Consistent on-time delivery and strong project management

Platforms

Mobile
Desktop

Tech Stack

iOS
Android

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The app developed by Liki Mobile Solutions resulted in an increase in users, and users expressed satisfaction with the app. The team is an ideal partner. They follow instructions thoroughly and find solutions to every problem they are presented with. They are flexible and dependable.”
Dariusz Korczykowski
Product Manager
Date: 08/23/2018