endorsedCompleted

AI Concierge Chat for Pacaso (Android & iOS)

Services Covered:

AI and Machine Learning • Custom Software Development • Mobile Application Development

Industry

Real Estate

Duration

3 months

Budget

Confidential

Start Date

1 March 2025

Team Size

1-5 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

77/100

Good

Project Capability Score (PCS) estimates how capable LAMPA Software is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Pacaso

United States of America

Project Summary

Lampa Software implemented an AI concierge chat feature in the client's Android and iOS owner apps, integrating the apps with a gRPC chat server and the Salesforce in-app chat SDK for escalations. The solution drove strong usage—56% of owner questions are initiated via the app and 43% of those are resolved autonomously—though the client noted project-management visibility and JIRA updates as areas for improvement.

Key Challenges

Build AI concierge chat functionality into the owner app to provide immediate answers to owners' questions.
Provide escalation to a real person when necessary.

Project Deliverables

AI concierge chat feature for Android and iOS apps
gRPC chat server integration for message streaming
Salesforce in-app chat SDK integration

Project Solution

Lampa Software developed an AI concierge chat feature for the client's Android and iOS apps, integrated the apps with a gRPC chat server to stream messages and responses with an AI bot, and integrated the Salesforce in-app chat SDK to enable escalations to human agents. The vendor staffed the engagement with two teammates and worked from March–June 2025.

Project Outcome

56% of owner questions are initiated via the in-app chat.
43% of those questions are resolved autonomously by the chatbot.
Delivered a functional concierge chat implementation that enabled parallel development of other high-priority features.

Platforms

Mobile
Desktop
CRM

Tech Stack

Android
iOS

Client Endorsement

Overall Review Rating

4.75

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Lampa Software's efforts were key to the project's success. The client saw over 50% of the questions being asked through the in-app chat and almost half being resolved autonomously by the chatbot. The team was responsive, flexible with the hours, and committed to delivering the project.”
Dan Pinciotti
Director of Engineering
Date: 06/24/2025