endorsedCompleted

CRM System Development & UX/UI Design for IT Support Company

Services Covered:

CRM Solutions • Custom Software Development • UI/UX Design

Industry

Information Technology

Duration

18 months

Budget

Less than 10K

Start Date

1 June 2023

Team Size

1-5 Employees

Engagement Model

Onshore

Project Capability Score (PCS)

80/100

Strong

Project Capability Score (PCS) estimates how capable Kryptoninc Infolab is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

TitanTech Support

Australia

Project Summary

Kryptoninc® built a tailored CRM system for an IT support company using Node.js, React, and MongoDB. The platform provided lead and contact management, automated follow-ups, deal-stage tracking, real-time performance dashboards, and role-based permissions. The client reported a significant reduction in manual data entry and that sales reps spent more time selling due to automation. The vendor followed a structured agile approach and demonstrated strong project management.

Key Challenges

Streamline the entire sales process by automating repetitive tasks such as lead follow-ups and status updates.

Project Deliverables

Lead and contact management
Automated follow-up scheduling and reminders
Deal stage tracking and notes
Real-time performance dashboards
Role-based user permissions

Project Solution

Using a modern tech stack (Node.js, React, and MongoDB), Kryptoninc® built a tailored CRM platform that included lead and contact management, automated follow-up scheduling and reminders, deal stage tracking and notes, real-time performance dashboards, and role-based user permissions. The engagement assigned 2-5 Kryptoninc® employees and followed an agile, sprint-based project management approach.

Project Outcome

Manual data entry was significantly reduced thanks to automation and smarter workflows.
Sales representatives spent more time selling and less time on administrative tasks.
The vendor demonstrated excellent project management and followed a structured, agile delivery approach.

Platforms

Tech Stack

Node.js
React.js
MongoDB

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Thanks to Kryptoninc®'s work, the client saw a significant reduction in manual data entry due to the automation and smarter workflows. The team followed a structured, agile approach and demonstrated excellent project management skills. Kryptoninc® took the time to understand the client's challenges.”
Bishal Dahal
Founder
Date: 07/14/2025