endorsedCompleted

Website Template and Contact Form Improvements for Canyon

Services Covered:

Custom Software Development

Industry

E-commerce & Retail

Duration

4 months

Budget

50K - 199K

Start Date

1 March 2018

Team Size

1-5 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

72/100

Good

Project Capability Score (PCS) estimates how capable Kitrum is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Canyon

Israel

Project Summary

KitRUM developed a new website template and enhanced the customer contact form for Canyon using PHP and WordPress. The improvements strengthened customer communication and contributed to a measurable reduction in product returns. The engagement included a project manager and a small dedicated development team, and KitRUM provides ongoing support as needed.

Key Challenges

Need to add functionality to contact forms to improve communication
Need to update the website template to enable quicker replies to customer inquiries

Project Deliverables

Website template (WordPress/PHP)
Improved contact form functionality
Maintenance and troubleshooting support

Project Solution

Developed a new website template using PHP and WordPress, improved and extended the customer contact form to enable faster, clearer communication, and provided maintenance and troubleshooting support. The vendor staffed the engagement with a project manager and a small dedicated development team; they also implemented key features to help internal staff reply quickly to customer inquiries.

Project Outcome

Improved customer communication and faster responses
10% decrease in product returns
Staff satisfaction with the results

Platforms

Tech Stack

PHP
WordPress

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Communication with customers has greatly improved and contributed to a significant decrease in the number of products returned. The KitRUM team was a thoughtful partner. They were dedicated to providing quality deliverables and fulfilling expectations.”
Michael Herzberg
Digital Marketing & Communications Manager
Date: 03/27/2019