endorsedCompleted

Resort CRM and Booking Platform Development

Services Covered:

Website Development

Industry

Hospitality, Travel & Tourism

Duration

12 months

Budget

50K - 199K

Start Date

1 June 2017

Team Size

1-5 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

72/100

Good

Project Capability Score (PCS) estimates how capable Kitrum is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

Ukraine

Project Summary

KitRUM designed clickable wireframes then built a web-based CRM and booking platform for a Ukrainian golf resort and later added a mobile app for staff. The vendor implemented the backend with Node.js and the UI with React.js. The delivered tool improved staff workflow and internal brand awareness and has maintained a low attrition rate. The client continues to engage KitRUM on-demand for further development.

Key Challenges

Find an optimum resort management solution
Deliver an all-in-one solution for analytics and reporting
Ensure success for a new project critical to the organization

Project Deliverables

CRM and booking platform
Clickable wireframes
Web-based initial product
Mobile app for employees
Backend implemented in Node.js
Frontend implemented in React.js

Project Solution

KitRUM held in-person planning meetings with the client, produced clickable wireframes for approval, and developed a web-based CRM and booking system. After launch, they built a mobile app for employees. The vendor implemented the backend with Node.js and the frontend with React.js, provided a delivery manager as the main contact, and used Trello for tracking.

Project Outcome

Tool allowed staff to work more smoothly and efficiently
Significant increase in internal brand awareness
Very low attrition rate
Ongoing on-demand collaboration with the vendor

Platforms

Web
Mobile

Tech Stack

Node.js
React.js

Client Endorsement

Overall Review Rating

4.88

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“KitRUM delivered a tool that notably streamlined the workflow and improved brand awareness internally. The deliverable has had a minimal attrition rate. A thoughtfully specified approach to the project helped them find an ideally tailored solution.”
Anonymous
Golf Director
Date: 03/19/2019