endorsedOngoing

Telemedicine Mobile App Development & Maintenance

Services Covered:

Mobile Application Development • Software Maintenance and Support • Software QA and Testing

Industry

Healthcare

Duration

108 months

Budget

200K - 999K

Start Date

1 August 2017

Team Size

30+ Employees

Engagement Model

Onshore

Project Capability Score (PCS)

67/100

Good

Project Capability Score (PCS) estimates how capable Jafton is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

New York City, United States of America

Project Summary

JAFTON was hired to build a telemedicine mobile app for iOS and Android and to provide ongoing product maintenance and quality assurance. The vendor implemented feature requests and maintained frequent communication through weekly calls and tools like Slack. However, by mid‑2019 the client reported persistent malfunctions, loss of access codes, and significant business impact despite the ongoing engagement.

Key Challenges

Resolve scheduling discrepancies and inefficiencies in the healthcare industry.
Reduce billable burnout experienced by medical professionals.
Prevent missed appointments and the resulting frustration for doctors and patients.
Find an experienced IT agency to realize the envisioned telemedicine platform.

Project Deliverables

Mobile iOS app
Mobile Android app
Product maintenance and quality assurance

Project Solution

They used Java to build the client's mobile application and wrote the code for both iOS and Android platforms. JAFTON provided ongoing product maintenance and quality assurance, implemented feature and UI changes on request, and communicated via weekly calls, Slack, email, and phone. The vendor staffed the engagement with a large team including project managers, a senior engineer project manager, a team leader for payment processing, a senior developer, and a designer.

Project Outcome

They implemented changes and new features on request and delivered iterative updates.
Excellent project management with attentive communication and consistent weekly calls.
High accessibility and responsiveness through Slack, email, and phone.
Budget-friendly services.

Platforms

Mobile

Tech Stack

Java
iOS
Android

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The client’s success was contingent on having a functional platform by the end of 2018, but users were still reporting malfunctions as last as mid 2019. Despite repeated requests, the JAFTON team failed to resolve bugs and refused to grant access codes to the client, causing huge losses in investors and users. This review includes the vendor's response.”
Sitora Alexander
CEO
Date: 07/16/2019