endorsedOngoing

DevOps Management for SaaS Company

Services Covered:

Cloud Consulting and Services • Cybersecurity • DevOps

Industry

Software Development

Duration

19 months

Budget

Confidential

Start Date

1 January 2025

Team Size

1-5 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

80/100

Strong

Project Capability Score (PCS) estimates how capable ITGix Ltd is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Skillplate

New York City, United States of America

Project Summary

ITGix provides DevOps management services for a SaaS company, optimizing deployment strategy, GitLab pipelines, and infrastructure monitoring. The team implemented Redis tuning, a Velero-based backup and disaster recovery strategy, and Cloudflare mitigations to prevent downtime during a DDoS attack. Their managed services stabilized and optimized the client's infrastructure and delivered fast response times under agreed SLAs.

Key Challenges

Need for a complete DevOps solution provider
Migrate away from an unsatisfactory previous vendor

Project Deliverables

Improved GitLab pipelines
Optimized deployment strategy
Redis setup and tuning
Backup and disaster recovery with Velero
Comprehensive monitoring and Cloudflare mitigation
Ongoing managed DevOps services

Project Solution

ITGix improved the client's GitLab pipelines and optimized the deployment strategy by resolving runner configuration, resource, and concurrency issues. They assisted with Redis setup and tuning, troubleshot environment issues, and implemented a Velero-based backup and disaster recovery strategy. The team set up comprehensive monitoring and Cloudflare under-attack mode/JavaScript challenge to mitigate a DDoS incident, and they provide ongoing managed DevOps services with SLA-backed rapid response.

Project Outcome

Stabilized and optimized infrastructure
Improved GitLab pipeline performance
Resolved resource and concurrency issues
Implemented reliable backup and disaster recovery with Velero
Prevented downtime during an unexpected DDoS attack
Achieved faster response times and high-quality managed services

Platforms

SaaS
Cloud

Tech Stack

Redis
JavaScript

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“ITGix has successfully stabilized and optimized the client's infrastructure. The team has also improved the performance of the client's GitLab pipelines and resolved resource and concurrency problems. ITGix manages tasks efficiently, and their technical expertise and dedication have stood out.”
Simeon Prusiyski
CTO
Date: 12/02/2025