endorsedCompleted

Salesforce Integration and Frontend Migration for Ticketing Platform

Services Covered:

Cloud Consulting and Services • Custom Software Development • Website Development

Industry

Sports & Entertainment

Duration

24 months

Budget

Confidential

Start Date

1 January 2022

Team Size

1-5 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

78/100

Good

Project Capability Score (PCS) estimates how capable IT Labs is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

Israel

Project Summary

The client, a ticketing marketplace and primary ticketing platform for leagues and venues, hired IT Labs to integrate their enterprise software (Unify) with Salesforce and to accelerate a migration to a new HTML5 web frontend. IT Labs used AWS to build an integration service to sync CRM and sales data, developed a new back-office web application, and assisted with migrating thousands of screens and UI flows. The U.S. customer migration is complete, one integration (CRMi) is currently on hold, and the UK migration is expected to complete in 2024; the client reports measurable customer adoption and positive feedback on IT Labs' developers.

Key Challenges

Integrate the enterprise software (Unify) with Salesforce
Accelerate migration of the enterprise software to a new frontend framework (HTML5) and migrate thousands of screens and UI flows

Project Deliverables

Integration service to sync CRM and Sales data between Unify and Salesforce
Back-office web application
Migration of thousands of screens and UI flows from legacy web and WinForm to a new HTML5 web frontend

Project Solution

IT Labs delivered a two-part engagement: they developed an integration service (CRMi) using native AWS services to sync CRM and sales data between the client's enterprise system (Unify) and Salesforce, and they built a new back-office web application while assisting with migrating thousands of screens and UI flows from a legacy mix of web and WinForm UIs to a new HTML5 web frontend. The engagement was staffed by a small team (2–5 employees) sourced via referral and focused on incremental migration and integration work.

Project Outcome

Increased number of customers using new services or migrated components
U.S. customer migration to Unify completed (100%); UK migration expected to complete in 2024
One integration project (CRMi) is currently on hold
Positive client feedback on IT Labs' developer quality and culture

Platforms

Cloud
Web

Tech Stack

Amazon Web Services (AWS)
HTML

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Thanks to IT Labs, the client has witnessed measurable outcomes regarding the number of customers using their new services. While the partnership is still ongoing, IT Labs has demonstrated a growth-oriented approach and effectively delivered certain tasks. The client is expecting more success.”
Anonymous
Senior Direct of Engineering
Date: 12/25/2023