endorsedOngoing

Customer Management System and Native Mobile Apps for Gaming CRM

Services Covered:

Custom Software Development • Mobile Application Development • Website Development • Software QA and Testing • UI/UX Design

Industry

Gaming

Duration

67 months

Budget

Confidential

Start Date

1 January 2021

Team Size

6-10 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

76/100

Good

Project Capability Score (PCS) estimates how capable IT-Dimension Inc is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

PlaySmart Gaming

London, United Kingdom

Project Summary

IT-Dimension built and deployed a customer management system for a gaming CRM platform, delivering a Java-based backend deployed in AWS plus web and native mobile front-ends. The vendor produced two native iOS and two native Android POC apps and a web account-management app, and the POCs reached over 10,000 active users and generated several B2B licensing opportunities. The team delivered on time and demonstrated strong project management.

Key Challenges

Build and deploy the platform
Build two native and two web POC applications
Ensure the system is portable, robust, and compliant with gaming industry regulatory standards

Project Deliverables

Customer management system deployed in AWS
Java-based platform
Web-based account management application
Two Android native apps
Two iOS native apps

Project Solution

IT-Dimension developed and deployed a portable, robust customer management platform for a gaming CRM in AWS using Java. They delivered a web-based account management application and built native mobile front-ends (two Android and two iOS apps) as POCs to test performance and user experience, ensuring the system met gaming industry regulatory and compliance expectations.

Project Outcome

Over 10,000 active customers on POC apps in the last year
Several B2B licensing deals in the pipeline
Delivered on time with strong project management and close client collaboration

Platforms

Web
Mobile

Tech Stack

Java
Amazon Web Services (AWS)
Android
iOS

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Thanks to IT-Dimension’s efforts, the client received over 10,000 active customers on their POC apps and several b2b licensing deals. The team delivered on time and managed the project well. Their grit and determination were impressive.”
Anonymous
Managing Director
Date: 05/31/2023