endorsedOngoing

On-Demand Laundry: Route Management & Driver Mobile App Rebuild

Services Covered:

Custom Software Development • Mobile Application Development • API Development

Industry

Business Consulting & Services

Duration

151 months

Budget

Confidential

Start Date

1 January 2014

Team Size

1-5 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

80/100

Strong

Project Capability Score (PCS) estimates how capable IT Craft is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

New York City, United States of America

Project Summary

IT Craft rebuilt a city-wide pickup-and-delivery system for an on-demand laundry service, delivering a custom backend, route-management automation, CRM features, scheduling/recurring orders, and an Android driver app. They integrated the system with mapping/routing APIs and automated workflows to reduce manual routing work. The product is live and IT Craft continues to manage feature additions and support.

Key Challenges

We needed to tackle a big update. IT Craft wanted to redo my entire system because we had a lot of bugs in the older version.

Project Deliverables

Route management system
CRM (customer relationship management)
Email notification system
Recurring orders and automated scheduling
Android mobile app for drivers
API integrations (Google Maps, Routific) and backend tracking for scans

Project Solution

IT Craft custom-built the client's entire system, replacing an error-prone legacy stack. They implemented route management optimized for time/location windows and limited driver counts, added CRM functionality, email notifications, recurring orders and scheduling logic, and developed an Android mobile app for drivers. They integrated the platform with third-party mapping/routing services (Google Maps and Routific) and provided ongoing feature development and support.

Project Outcome

Automated work processes that saved time and allowed resource reallocation
Eliminated need for a dedicated route manager
Consolidated order scheduling so orders are automatically placed into routes
Integrated API-based routing and mapping (Google Maps, Routific) with backend scan tracking
Product is live and functioning reliably

Platforms

Mobile
Web

Tech Stack

Android

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The new automated system offers unprecedented visibility into routes, orders, and scheduling, allowing scalable coordination and online documentation. IT Craft’s professionalism, prompt delivery, and impressive value for money continue to inspire trust.”
Anonymous
Founder
Date: 10/03/2017