endorsedCompleted

UX Audit for PKP Intercity Mobile App

Services Covered:

Mobile Application Testing

Industry

Logistics & Transportation

Duration

4 months

Budget

Confidential

Start Date

1 November 2025

Team Size

1-5 Employees

Engagement Model

Onshore

Project Capability Score (PCS)

80/100

Strong

Project Capability Score (PCS) estimates how capable itCraft is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

PKP Intercity S.A.

Poland

Project Summary

itCraft conducted a comprehensive 360-degree UX audit of PKP Intercity's iOS and Android mobile applications, using heuristic evaluation, quantitative data analysis, moderated usability testing, and benchmarking. The engagement produced a detailed 60+ page audit report with actionable recommendations and a prioritized roadmap of "Quick Wins"; itCraft delivered milestones on time and maintained proactive, transparent communication throughout the engagement.

Key Challenges

Identify UX barriers and conversion blockers in the ticket booking process for iOS and Android
Validate the app’s usability through expert heuristic evaluation and moderated tests
Develop a prioritized roadmap of design recommendations and "Quick Wins" to improve user satisfaction and retention

Project Deliverables

Detailed UX audit report
Usability Test summary
Actionable recommendations
Final stakeholder presentation

Project Solution

itCraft performed a comprehensive UX audit of the PKP Intercity iOS and Android mobile applications, combining heuristic evaluation, quantitative data analysis, moderated usability testing (IDI), and benchmarking. They produced a data-driven overview of the product and delivered a detailed audit report, usability test summaries, prioritized recommendations including "Quick Wins", and a final stakeholder presentation.

Project Outcome

Produced a 60+ page audit report pinpointing critical technical and usability issues
Delivered a clear roadmap with prioritized recommendations and "Quick Wins" to boost conversion and user satisfaction
Met all milestones on time with proactive and transparent communication

Platforms

Mobile

Tech Stack

Android
iOS

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“itCraft delivered a detailed UX audit report that pinpointed critical technical and usability issues and provided a clear roadmap for the client's development team. itCraft managed the project professionally, stayed highly flexible, and delivered on time. The team was also proactive and transparent.”
Anonymous
Specialist
Date: 05/13/2026