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UX Audit for PKP Intercity Mobile App

Services Covered:

Mobile Application Testing
Project hero — replace with case study imagery
Industry
Industry

Logistics & Transportation

Duration
Duration

4 months

Budget
Budget

Confidential

Start Date
Start Date

1 November 2025

Team Size
Team Size

1-5

Engagement Model
Engagement Model

Onshore

Project Capability Score (PCS)

gauge meter
80/100
Strong

Project Capability Score (PCS) estimates how capable itCraft is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

PKP Intercity S.A.

map Poland

Project Summary

itCraft conducted a comprehensive 360-degree UX audit of PKP Intercity's iOS and Android mobile applications, using heuristic evaluation, quantitative data analysis, moderated usability testing, and benchmarking. The engagement produced a detailed 60+ page audit report with actionable recommendations and a prioritized roadmap of "Quick Wins"; itCraft delivered milestones on time and maintained proactive, transparent communication throughout the engagement.

Key Challenges

  • Identify UX barriers and conversion blockers in the ticket booking process for iOS and Android
  • Validate the app’s usability through expert heuristic evaluation and moderated tests
  • Develop a prioritized roadmap of design recommendations and "Quick Wins" to improve user satisfaction and retention

Project Deliverables

  • Detailed UX audit report
  • Usability Test summary
  • Actionable recommendations
  • Final stakeholder presentation

Project Solution

itCraft performed a comprehensive UX audit of the PKP Intercity iOS and Android mobile applications, combining heuristic evaluation, quantitative data analysis, moderated usability testing (IDI), and benchmarking. They produced a data-driven overview of the product and delivered a detailed audit report, usability test summaries, prioritized recommendations including "Quick Wins", and a final stakeholder presentation.

Project Outcome

  • Produced a 60+ page audit report pinpointing critical technical and usability issues
  • Delivered a clear roadmap with prioritized recommendations and "Quick Wins" to boost conversion and user satisfaction
  • Met all milestones on time with proactive and transparent communication

Platforms

  • MobileMobile

Tech Stack

  • AndroidAndroid
  • iOSiOS

Client Endorsement

Overall Review Rating

5star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“itCraft delivered a detailed UX audit report that pinpointed critical technical and usability issues and provided a clear roadmap for the client's development team. itCraft managed the project professionally, stayed highly flexible, and delivered on time. The team was also proactive and transparent.”

Anonymous

Specialist

Note: This endorsement is based on publicly available client feedback from external review sources.

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