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Managed IT & BI Support for Multinational Engineering Firm

Services Covered:

Managed IT Services
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Industry
Industry

Engineering & Manufacturing

Duration
Durationinfo-circle

4 months

Budget
Budget

Confidential

Start Date
Start Date

1 April 2019

Team Size
Team Size

1-5

Engagement Model
Engagement Model

Onshore

Project Capability Score (PCS)

gauge meter
77/100
Good

Project Capability Score (PCS) estimates how capable ISCG is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

map Poland

Project Summary

ISCG provides ongoing managed IT support for a multinational mechanical engineering firm, handling server provisioning, backups, SQL migrations, and business intelligence reporting. A three-person ISCG team (systems engineer, SQL/server engineer, BI contractor) integrates with the client's staff to resolve incidents, configure systems, and produce Power BI reports. The client highlights ISCG's responsiveness, 24/7 coverage, and ability to supply competent engineers on short notice, enabling stable operations and positive user feedback.

Key Challenges

  • Provide contractual IT support

Project Deliverables

  • Provisioned new servers and managed backups
  • Performed SQL data migration and configured SQL environments
  • Provided ongoing systems support and incident response
  • Created Power BI queries and internal productivity reports

Project Solution

ISCG provided a three-person contracted team including a systems engineer who provisions servers and manages backups, a SQL/server engineer who handled data migration and SQL configuration, and a business intelligence contractor who created Power BI queries and reports. They integrated with the client's applications and development teams, handled incidents and ad hoc requests, and supplied replacement engineers on short notice to ensure continuous 24/7 coverage.

Project Outcome

  • Kept services up and running with no downgrades
  • Met client expectations and received positive user feedback
  • Achieved reliable 24/7 support and rapid replacement of departing staff
  • Improved responsiveness and operational flexibility

Platforms

  • CMSCMS
  • SaaSSaaS

Tech Stack

  • SQLSQL
  • Power BIPower BI
  • Microsoft SharepointMicrosoft Sharepoint

Client Endorsement

Overall Review Rating

4.88star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

Our company runs smoothly because ISCG's support has been so steady. They're flexible enough to provide what we need on short notice, and that's been incredibly valuable. With their great contributions and quick responses, they've become a key part of our internal team.

Anonymous

Manager

Note: This endorsement is based on publicly available client feedback from external review sources.

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