endorsedOngoing

AI Agents & Back-Office Automation for Home Health Agency

Services Covered:

AI and Machine Learning • Custom Software Development • Cloud Consulting and Services

Industry

Healthcare

Duration

16 months

Budget

50K - 199K

Start Date

1 April 2025

Team Size

6-10 Employees

Engagement Model

Onshore

Project Capability Score (PCS)

76/100

Good

Project Capability Score (PCS) estimates how capable Intuz is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

Concord, United States of America

Project Summary

Intuz built multiple custom AI solutions for a home health agency to support back-office processes, including a voice-based receptionist AI and an automated fax reader. The work uses a cloud-based architecture on AWS and Python microservices (FastAPI) and has produced substantial operational savings. The client reports the automation has reduced staffing needs and delivered on-time, ongoing development and deployment support.

Key Challenges

Support the back office with digital and AI transformation
Clarify a vague vision and define concrete specifications to avoid discovery delays

Project Deliverables

Voice AI agent (receptionist)
Fax reader AI agent
Custom AI agents
Microservices (FastAPI-based)
Automation scripts (Playwright-based)

Project Solution

Intuz performed discovery and iterative scoping and built multiple custom AI agents to automate back-office tasks. Deliverables include a voice AI receptionist agent and a fax-reader agent, supported by Python microservices (FastAPI), Playwright automation for backend tasks, and cloud deployment on AWS (Amazon Bedrock, Textract). The vendor shared AWS and GitHub access, provided logs, and expanded scope over time while negotiating resources and quotes.

Project Outcome

Saved $250,000 per year by automating fax processing
Reduced fax-processing staffing from five full-time employees to half a person
Delivered on time and on budget
Improved scalability after migrating agents to AWS

Platforms

Cloud

Tech Stack

Python
Fast API
Amazon Web Services (AWS)

Client Endorsement

Overall Review Rating

4.5

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Intuz's work has helped the client save time and money. For example, the client estimates they're saving $250,000 per year thanks to the fax reader automation. The team is able to bring the client's vague vision to life. The team delivers on time and has adapted to the client's tool preferences.”
Anonymous
Founder & CEO
Date: 11/10/2025