Enosis Outsourcing logo
EndorsedendorsedOngoing

Magento 2 & WooCommerce Development and Ongoing Support for Lootly

Services Covered:

E-commerce Development • Software Maintenance and Support
Project hero — replace with case study imagery
Industry
Industry

E-commerce & Retail

Duration
Duration

90 months

Budget
Budget

10K - 49K

Client Size
Start Date

1 February 2019

Team Size
Team Size

1-5 Employees

Engagement Model
Engagement Model

Offshore

Project Capability Score (PCS)

gauge meter
73/100
Good

Project Capability Score (PCS) estimates how capable Interactivated Solutions is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Lootly

mapOrlando, United States of America

Project Summary

Interactivated Ecommerce built Magento 2 and WooCommerce integrations for Lootly and provides ongoing technical support and consulting. They resolve plugin and site issues for large-brand clients, investigate potential platforms and produce estimates, and manage work via Jira and Slack. The engagement began in Feb. 2019 and is ongoing; the client reports faster fixes and fewer support tickets.

Key Challenges

  • Expand Lootly's integrations to Magento and WooCommerce
  • Resolve plugin and website errors for large-brand clients
  • Evaluate and estimate new platforms and technologies

Project Deliverables

  • Built Magento 2 app
  • Built WooCommerce app
  • Performed plugin fixes and site troubleshooting
  • Investigated platforms and produced estimates
  • Provided consulting and technical guidance

Project Solution

They developed Magento 2 and WooCommerce apps to integrate Lootly with additional e-commerce platforms and provided ongoing technical support. Senior developers troubleshoot client sites by accessing accounts, diagnosing plugin and error issues, and applying fixes. The team also investigates potential platforms, provides cost estimates, and offers technical consulting. Communication and ticketing were managed via Slack and Jira.

Project Outcome

  • Large reduction in customer service tickets
  • Faster issue resolution (30+ client requests resolved within an hour)
  • Increased client signings and more reviews
  • Fair, transparent billing and strong project management

Platforms

  • E-commerce PlatformE-commerce Platform
  • SaaSSaaS

Tech Stack

  • JavaScriptJavaScript
  • JiraJira

Client Endorsement

Overall Review Rating

5star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The company has recorded lower customer service tickets and fixed issues faster, thanks to Interactivated Ecommerce’s work. The team is on top of everything, and they collaborate well with the client. Their services are also fairly priced, and they communicate well despite time zone differences.”

Ryan

CEO & Co-Founder

Note: This endorsement is based on publicly available client feedback from external review sources.

More Projects by Interactivated Solutions

Completed
Information Technology

Magento 2 E-commerce Platform with POS Integrations

Preview of the Magento 2 E-commerce Platform with POS Integrations
Budget:
50K - 199K
Duration:
12 months
Team Size:
6-10

Services Covered:

+4 more

Agency name:

Interactivated Solutions

Project capability score:

77/100info-circle
View Project Details
Ongoing
Healthcare

Staff Augmentation for Healthcare PHP Platform (Laravel & Angular)

Preview of the Staff Augmentation for Healthcare PHP Platform (Laravel & Angular)
Budget:
200K - 999K
Duration:
39 months
Team Size:
16-20

Services Covered:

+2 more

Agency name:

Interactivated Solutions

Project capability score:

76/100info-circle
View Project Details
See All Projects by Interactivated Solutions