endorsedOngoing

Customer Satisfaction Tracking System Development

Services Covered:

Custom Software Development

Industry

Software Development

Duration

71 months

Budget

50K - 199K

Start Date

1 September 2020

Team Size

6-10 Employees

Engagement Model

Nearshore

Project Capability Score (PCS)

81/100

Strong

Project Capability Score (PCS) estimates how capable Innowise is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

OTR

Lahnstein, Germany

Project Summary

Innowise Group developed a customer satisfaction tracking system for an IT development company to retain clients through feedback-driven improvements. The platform automated feedback collection, provided access to survey and user data, and visualized project-status information. The vendor delivered a ready-to-use Python-based system, provided responsive project management, and continues to provide maintenance and reporting.

Key Challenges

Create a Python-based customer satisfaction tracking system to monitor customer feedback.
Keep an eye on customer satisfaction to enable instant improvements in software development processes.
Retain clients, keep them happy, and save money by avoiding losses due to unsatisfied customers.

Project Deliverables

Competitor analysis
Collection of project requirements
Prototype development
Customer Satisfaction monitoring system
Testing and bug fixing
Weekly reporting
Ongoing maintenance

Project Solution

The vendor performed competitor analysis, gathered project requirements, developed prototypes, and built a Python-based Customer Satisfaction Monitoring System. They implemented testing, bug fixes, weekly reporting, and ongoing maintenance, and staffed the project with a project manager, business analyst, four Python developers, and two QA specialists.

Project Outcome

Automated customer feedback updates and access to survey data.
Visualized project-status data enabling instant measures to improve customer satisfaction.
Enhanced overall customer experience and the ability to take immediate actions to boost satisfaction rates.

Platforms

Tech Stack

Python

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Thanks to Innowise Group, the client had been able to get automated customer feedback updates, access to user data, and more. The vendor was responsive and a deep understanding of the client's process, shown by their custom ready-to-use system that was exactly what the client needed.”
Anonymous
Former Regional Director
Date: 01/11/2022