endorsedCompleted

Custom CRM and Mobile Apps for The Wheelman

Services Covered:

Mobile Application Development • CRM Solutions • Custom Software Development

Industry

Automotive

16 months

Budget

10K - 49K

Start Date

1 February 2019

Team Size

Confidential

Engagement Model

Offshore

Project Capability Score (PCS)

75/100

Good

Project Capability Score (PCS) estimates how capable Innovantes IT Solutions LLP is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Brimstone Pty Limited

Sydney, Australia

Project Summary

The Wheelman engaged Innovantes IT Solutions LLP to design and build a digital platform including custom CRM and mobile applications for iOS and Android, integrated with the client’s customer data and finance systems. The goal was to replace manual, error-prone processes with a scalable, automated workflow to improve service levels and customer response. The products are built to the client’s requirements and were in final testing, with an expected deployment near the end of the engagement; the client estimated AUD$38,000pa savings over five years.

Key Challenges

Internal processes relied on manual inputs that were error-prone and lacked insights
Need to redesign processes and workflows to drive efficiencies and improve customer experience
Requirement for a robust, scalable technology platform including custom CRM and mobile apps
Automate manual processes and provide faster customer response to retain leadership position

Project Deliverables

Tailor-made mobile applications for iOS and Android
Custom CRM solution
Integration with customer data system
Integration with finance and accounting system
Digitized end-to-end workflows from enquiry to invoicing

Project Solution

Innovantes conducted detailed discovery calls and process workshops to understand existing workflows and requirements. They conceptualized and developed a digital platform comprising tailor-made mobile applications for iOS and Android and a custom CRM. The CRM was integrated with the client’s customer data system and finance/accounting system to provide real-time operational and financial information. The vendor digitized the end-to-end workflow from enquiry generation through job completion and invoicing and followed agile, collaborative delivery practices.

Project Outcome

Expected deployment by end May (final stages of testing)
Products built to the client's exact needs and reported to look and work well
Estimated savings of AUD$38,000 per annum over the next five years
Complete digital transformation of internal and customer-facing workflows with potential market disruption
Improved collaboration and agile delivery between vendor and client

Platforms

Mobile

Tech Stack

iOS
Android

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Although they aren't launched, the products are built to their exact needs, look and work great, and the company is very confident and excited about their success. The team at Innovantes IT Solutions LP was collaborative and knowledgable, and they built a great collaboration.”
Jon Horbury
Managing Director
Date: 05/06/2020