endorsedCompleted

AI Chatbot for Electronics Distributor (Microsoft Teams)

Services Covered:

AI and Machine Learning

Industry

E-commerce & Retail

Duration

3 months

Budget

50K - 199K

Start Date

1 January 2024

Team Size

1-5 Employees

Engagement Model

Nearshore

Project Capability Score (PCS)

80/100

Strong

Project Capability Score (PCS) estimates how capable Infinity Technologies is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Elcore

Switzerland

Project Summary

Infinity Technologies developed and integrated an AI-powered chatbot into Microsoft Teams for the client's electronics distribution operations, consolidating thousands of documents across SharePoint and Confluence. The solution used the Azure OpenAI Service as the backend and provided a single searchable interface that improved productivity, cross-team collaboration, and onboarding while reducing operational costs.

Key Challenges

Create AI chatbot for internal knowledge management

Project Deliverables

AI-powered chatbot integrated into Microsoft Teams
Integration with SharePoint and Confluence
Azure OpenAI Service backend and knowledge ingestion pipeline

Project Solution

Infinity Technologies integrated multiple knowledge repositories (SharePoint, Confluence, and document stores) into a single AI-powered chatbot deployed in Microsoft Teams. They used the Azure OpenAI stack as the backend, implemented knowledge ingestion and search capabilities, and preserved existing team processes while enabling a convenient conversational interface for information retrieval.

Project Outcome

Significantly improved productivity and efficiency across the organization
Reduced time spent searching for information and streamlined onboarding
Eliminated information silos via integration with SharePoint and Confluence
Reduced operational costs and improved scalability
Provided data-driven insights that identified knowledge gaps and improved documentation

Platforms

Cloud

Tech Stack

Azure

Client Endorsement

Overall Review Rating

4.88

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Infinity Technologies' solution significantly improved productivity and efficiency across the client's organization. The team adhered to timelines and communicated via virtual meetings, emails, and messages, showcasing smooth project management. Their business-oriented approach was impressive.”
Aleksey Sats
PLM
Date: 03/03/2025