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Overview
Iksula, an e-commerce solutions provider with over 17 years of experience, has a global presence with offices in India, the USA, Singapore, and the UK. They specialize in transforming retail operations for the digital age, offering services in Ai enabled commerce technology and data analytics. Iksula empowers brands and retailers to enhance their online business and achieve superior economic performance.
Founded 2007
Company Size: 1,001-5,000
Avg. Hourly Rate: $150/hr - $199/hr
Min. Project Size: $10,000
Specialties
E-commerce Platform
Product Engineering
Mobile App Development
Techology Services
Internet Marketing Services
Agency Services
Content Services
eCommerce
Marketing Platform Development
Cloud Engineering
Data Engineering
Data Analytics
Marketing Automation
Team Experience
1 Year:
7.2%
1-2 Years:
21.7%
3-5 Years:
25.0%
6-10 Years:
31.9%
10 Years+:
14.3%
Median Employee Tenure:
5.3 years
Employee Growth in last 1 year:
-6%
Company Offerings
Services
Test Automation
Software QA and Testing
Custom Software Development
Digital Product Engineering
Graphic Design
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Enterprise Content Management (ECM)
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Industries Served
Business Consulting and Services
Manufacturing
E-commerce & Retail
Artificial Intelligence and Machine Learning
Data Analytics
Advertising & Marketing
Technical Expertise
Tech Stacks
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Amazon Web Services (AWS)
Python
AJAX
Java
PHP
C++
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Tools
Magento
Git
Jira
Microsoft SQL Server
Skills & Expertise
Data Analysis
Web Development
Digital Marketing
Artificial Intelligence
E-commerce
Highlights
Top Tech Stacks
PHP
Java
Python
AJAX
Amazon Web Services (AWS)
C++
C
Projects
Contact Center AI Quality & Retention
Retail / Customer Service
ClientLeading US Ecommerce Store
Platforms
Key Features
- Quality audit mechanism
- Real-time KEDB repository
- Consolidated KPI dashboard
- Sentiment analysis
- CSAT and FCR tracking
Outcome
Increased CSAT from 55% to 87%, improved solve rate to 90%, reduced AHT to 9.7 minutes, raised SPH, lifted quality scores to 90%, and reduced churn.
Omnichannel Strategy via Headless Architecture
Retail / E-commerce
ClientUAE-based Multinational Conglomerate
Platforms
Tech Used
Key Features
- Headless architecture
- Click-n-Collect
- Inventory reservation
- Catalog automation
- Campaign management
- Custom CMS
- React JS frontend
- ORACLE integration
Outcome
Delivered improved CX with reduced returns, increased basket sizes and orders, higher conversions, faster catalog updates, and stronger SEO-driven sales metrics.
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Awards and Certifications
Red Herring Asia 100 Winner
Awarded By : Red Herring
Best Companies to Work
Awarded By : Siliconindia
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AICP SOC2 Certified
Certified By : American Institute of Certified Public Accountants (AICPA)
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ISO 27001 Certification
Certified By : International Organization for Standardization (ISO)
Location
Primary Development Center
Headquarter
Primary Development Center
Mumbai, India
1025+ employees
Headquarter
San Francisco, United States of America
Other Locations
India
3 More Offices
Singapore
1 Office
United Kingdom
1 Office
Company Profile Disclaimer
The company profile information provided in this website is entirely based on research and data obtained from
publicly available sources on the internet as of September
2025. While every effort has been made to ensure the accuracy and reliability of the
information, we cannot guarantee its comprehensiveness. All the company information is for informational purposes
only. We strongly advise conducting further due diligence before making any business decisions.
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Iksula
