endorsedOngoing

Android & iOS Booking App for Concierge Services

Services Covered:

Mobile Application Development

Industry

Hospitality, Travel & Tourism

Duration

73 months

Budget

10K - 49K

Start Date

1 July 2020

Team Size

1-5 Employees

Engagement Model

Onshore

Project Capability Score (PCS)

76/100

Good

Project Capability Score (PCS) estimates how capable IIH Global is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

The VIP Concierge Groups Ltd

Longton, United Kingdom

Project Summary

IIH Global Limited developed Android and iOS mobile applications for a concierge services company to let customers book venues and monitor reservation details and payments. The app replaced manual spreadsheets and streamlined internal processes while improving the client's professional image. The vendor delivered on time and on budget and continues to support ongoing updates and payment integrations.

Key Challenges

Business processes were largely manual and relied on spreadsheets and notes
The company needed an app to scale operations and manage growth efficiently
The client required a platform to centralize bookings, payments, and customer contact information across multiple cities

Project Deliverables

Android and iOS mobile apps
Booking platform to reserve venues and manage reservations
Backend/admin interface for monitoring bookings and payments
Payment integrations (Apple Pay, Google Pay)

Project Solution

IIH Global Limited developed Android and iOS mobile applications for the client, beginning with face-to-face discovery meetings to capture requirements. They implemented a booking platform that lets customers reserve venues across the client’s cities and view booking details, payments, contact information, and dates. The team continues to add venues and updates, and has advised and implemented payment integrations such as Apple Pay and Google Pay. The client worked directly with Sanjay (Director) and Chitra (Business Analyst) and interacted with the development team during the engagement.

Project Outcome

The app improved the client's professional image by enabling customers to book venues and view bookings and payments easily
Internal processes were streamlined, replacing spreadsheets and notes with backend data for analysis
The vendor delivered the work on time and within budget
The client gained access to a monitoring application to track development progress and delivery times
The vendor responds quickly to change requests and provides market/best-practice advice

Platforms

Mobile

Tech Stack

Android
iOS

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The app that IIH Global Limited has created has streamlined the client's processes and given them a professional look. The team is punctual, responds quickly to requests, and communicates the project's progress. The client also praises the team's ability to think outside the box to solve issues.”
Rupal Gohil
Managing Director
Date: 03/20/2024