endorsedCompleted

Salesforce-integrated ERP and E-commerce App for B2B Retailer

Services Covered:

Custom Software Development • E-commerce Development • Salesforce Solutions

Industry

E-commerce & Retail

Duration

9 months

Budget

50K - 199K

Start Date

1 April 2021

Team Size

16-20 Employees

Engagement Model

Onshore

Project Capability Score (PCS)

74/100

Good

Project Capability Score (PCS) estimates how capable Hyperlink Infosystem is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

Myrtle Beach, United States of America

Project Summary

Hyperlink InfoSystem built a Salesforce-integrated ERP and e-commerce solution with native Android and iOS apps for a B2B retailer to improve user experience and centralize order management. The vendor delivered UI/UX design, development, Salesforce commerce and Pardot integrations, and QA; the client reported deliverables were completed on time and within budget and praised project management and communication.

Key Challenges

Need to develop a Salesforce-integrated e-commerce ERP and app to streamline post-order operations
Improve user experience and reach more users to boost sales
Consolidate order tracking from multiple channels into one platform

Project Deliverables

Android and iOS native apps
Salesforce-integrated ERP and commerce implementation
Backend admin panel
UI/UX prototypes and designs
QA testing and bug fixes

Project Solution

The vendor performed requirements analysis and created scope documents with business analysts, produced UI/UX prototypes, and developed native Android and iOS apps plus a backend admin panel. They implemented Salesforce Commerce Cloud and Pardot integrations, built backend and Salesforce components with a multi-role team (including Salesforce developers), and ran QA to deliver bug-free solutions. The project manager coordinated work and the team used Skype and Zoho for communication and project management.

Project Outcome

Deliverables were completed on time and within budget
Client reported high satisfaction with quality and project management, though final outcome awaited at time of feedback

Platforms

Mobile
CRM

Tech Stack

Android
iOS

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“All deliverables were completed on time and within budget — the quality was great, too. The Hyperlink InfoSystem team worked in a collaborative manner, providing regular updates and feedback throughout the development process. They also managed each task efficiently to avoid any unwanted delays.”
Jessy Diaz
Founder
Date: 01/12/2022