endorsedOngoing

E-commerce redesign & sample-ordering system for Standard Beverage

Services Covered:

E-commerce Development • UI/UX Design • Website Development

Industry

Food & Beverage

14 months

Budget

50K - 199K

Start Date

1 January 2017

Team Size

1-5

Engagement Model

Offshore

Project Capability Score (PCS)

76/100

Good

Project Capability Score (PCS) estimates how capable Hvantage Technologies Inc is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Standard Beverage

Lawrence, United States of America

Project Summary

Hvantage updated a wholesale beverage distributor’s existing e-commerce platform, improving navigation, making the site mobile-responsive, and introducing new features such as a sample-ordering system. They implemented a customer- and sales-rep-facing module integrated with the backend, which reduced customer service workload and collects purchasing data. The platform is used by roughly one third of the client’s customers.

Key Challenges

Existing e-commerce site lacked functionality and needed enhancements
Improve navigation and make the site mobile-responsive
Create a new module for customers and sales reps and implement sample ordering integrated with backend systems
Reduce strain on customer service by enabling self-service access to pricing and invoicing

Project Deliverables

Mobile-responsive e-commerce UI
Sample-ordering system integrated with backend
Customer and sales-rep module
Real-time backend integration for pricing and order history
Cross-browser UI consistency and design improvements

Project Solution

Hvantage updated the client’s existing e-commerce platform to improve navigation and ensure mobile responsiveness. They implemented a new customer- and sales-rep module that included a sample-ordering feature fully integrated with the backend SQL system. Hvantage executed the client-provided wireframes and specs, delivered UI improvements across browsers, and staffed the effort with a project manager, senior developer, lead developer, and a designer while remaining agile and accommodating shifting requirements.

Project Outcome

Lightened customer service workloads by enabling self-service access to pricing, invoicing, and order data
Platform is leveraged by almost one third of the client’s customers
Real-time backend integration retrieves current and past orders and supports pricing requests
Ongoing feedback-driven enhancements based on internal sales and customer input

Platforms

Web
Mobile

Tech Stack

ASP.NET
SQL

Client Endorsement

Overall Review Rating

3.75

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

A third of all our customers use the app. It covers features people often ask for, takes pressure off customer service, and gathers useful purchasing data. Hvantage works flexibly, so they can handle changing requirements and build products that make everyone happy.
Jesse Williams
IT Director
Date: 03/19/2018