endorsedCompleted

Akixi Web & Mobile Enhancements (Call Reporting Platform)

Services Covered:

Custom Software Development • Mobile Application Development

Industry

Telecommunications

82 months

Budget

Confidential

Start Date

1 August 2017

Team Size

6-10

Engagement Model

Nearshore

Project Capability Score (PCS)

78/100

Good

Project Capability Score (PCS) estimates how capable HOTOVO is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Akixi

Crawley, United Kingdom

Project Summary

A call reporting software firm (Akixi) hired HOTOVO to enhance their web and mobile applications by implementing new features, server-side upgrades, UI/front-end reengineering, and QA testing. HOTOVO provided design, documentation, coding, backlog sizing, sprint planning, and test-strategy implementation, delivering features and releases on time while sourcing specialized resources when needed. The client noted satisfactory results but suggested improvements in communication and commercial transparency.

Key Challenges

Develop features as requested by Product Management
QA for feature and release testing, including regression
Implement QA automation and a full test strategy

Project Deliverables

Server-side and client-side enhancements to the Akixi web application
Support for Akixi Mobile Wallboard and Omni-Channel Contact Agent Console client applications
Test strategy design, implementation and ongoing maintenance including test scripts and QA automation
Design, documentation and coding for Akixi mobile applications and desktop Omni-Channel panel application
Public reporting/analytics extraction API for external and 3rd-party use and extensions for internal cross-component usage
Re-engineering of UI/front-end to use the React web framework
New server-side logic and integrations to support LiveChat and other omni-channel platforms (SMS, Facebook, etc.)

Project Solution

HOTOVO provided design, documentation, coding, backlog sizing, sprint planning, meetings, and R&D to deliver server-side and client-side enhancements for the Akixi web application, and supported outsourced development for the Akixi Mobile Wallboard and Omni-Channel Contact Agent Console client applications. They created and implemented procedural documentation, test script coding, user story and test case maintenance, and an end-to-end test strategy for the Akixi Service web application, including ongoing maintenance. They developed mobile and desktop application features, produced a public reporting/analytics extraction API (and internal extensions), re-engineered UI content generation to use the React web framework, and implemented new server-side logic and external integrations to support LiveChat and other omni-channel platforms.

Project Outcome

Development of features and delivery of releases
Development and delivery were completed on time in general
QA required substantial guidance despite an assigned QA lead
Vendor demonstrated ability to find specialized resources (for example, a UX/UI specialist)

Platforms

Web
Mobile

Tech Stack

React.js

Client Endorsement

Overall Review Rating

3.75

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“HOTOVO delivered tasks on time and did a great job of finding the right resources based on the client's needs. Better communication and transparency could've improved the collaboration, but the team still delivered satisfactory results.”
Sam Hoffpauir
CTO
Date: 07/14/2024