endorsedCompleted

Support Automation & Ticketing Integration for Restaurant Chain

Services Covered:

AI and Machine Learning • Custom Software Development • Website Development

Industry

Food & Beverage

Duration

1 month

Budget

Less than 10K

Start Date

1 May 2025

Team Size

1-5 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

82/100

Strong

Project Capability Score (PCS) estimates how capable Hiteshi Infotech is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Nando's UK & IRE

United Kingdom

Project Summary

Hiteshi built a support automation system for a UK restaurant chain and integrated it into the client's existing website. The team used PHP, JavaScript, Twilio, and Google AI to capture incoming messages and create AI-assisted tickets routed to the appropriate department. The solution fixed several website issues, reduced manual support work by a few percent, and was delivered quickly and within the agreed budget.

Key Challenges

Needed help with workflows and automation

Project Deliverables

Built an automation system for support and incoming messages
Integrated the automation into the client's existing website
Implemented AI-based ticketing (Google AI) and Twilio-based ticket dispatch to departments

Project Solution

Hiteshi built the automation from scratch and integrated it into the client's existing website. The team implemented support workflows that capture incoming messages, use Google AI to classify issues, and create tickets that are dispatched via Twilio to the relevant department. The engagement was staffed by a project manager and developers and ran from May to June 2025 with a budget of $5,000.

Project Outcome

Automation fixed website issues and reduced manual support workload by a few percent
AI-based ticketing routed issues to the correct department, eliminating manual ticket handling
Project delivered quickly and within the established budget

Platforms

Tech Stack

JavaScript

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The automation solution successfully reduced work by a few percent and fixed issues on the client's website. Hiteshi handled the project well and communicated effectively. The team provided updates and worked within the established budget. Moreover, they worked quickly.”
Charles Jarret
Project Manager
Date: 07/09/2025