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Magento Website Development & Ongoing Support for Oz Factor

Services Covered:

Website Development
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Industry
Industry

E-commerce & Retail

Duration
Duration

187 months

Budget
Budget

10K - 49K

Client Size
Start Date

1 January 2011

Team Size
Team Size

1-5 Employees

Engagement Model
Engagement Model

Offshore

Project Capability Score (PCS)

gauge meter
81/100
Strong

Project Capability Score (PCS) estimates how capable HiFX is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Oz Factor Pty Ltd

map Australia

Project Summary

HiFX IT developed and hosts a Magento-based website for Oz Factor Pty Ltd, a men’s underwear brand, delivering features such as multi-currency checkout, a multi-language backend, custom reporting and product value packs. The vendor provided ongoing maintenance and responsive support, often fixing small issues without additional charge. Over the course of the engagement, the client reported that both online revenue and traffic doubled, and that downtime-related sales loss was negligible.

Key Challenges

  • The Magento platform was not customized to the business's size and needs.
  • The client needed development support to implement multi-language and multi-currency capabilities and custom reporting.

Project Deliverables

  • Website
  • Multi-currency checkout
  • Multi-language backend with per-content translations
  • Value-pack/product-bundling functionality
  • Customized reporting (including reports for Australian government initiatives)
  • Hosting and ongoing maintenance

Project Solution

HiFX IT advised on site functionality and implemented a Magento-based website according to the client's designs. They developed a multi-currency checkout and built the backend to support multi-language content with specific translations. The team implemented product value-pack functionality and customized reporting (including reports required for Australian government initiatives). They also provided hosting, responsive maintenance and ongoing support, acting as the client's primary technical partner.

Project Outcome

  • Revenue doubled and website traffic doubled.
  • Minimal downtime with quick issue resolution.
  • Ongoing responsive support and frequent small fixes provided as part of service, delivering strong value for money.

Platforms

  • E-commerce PlatformE-commerce Platform
  • WebWeb

Tech Stack

  • MagentoMagento

Client Endorsement

Overall Review Rating

5star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Over the course of the collaboration, both revenue and traffic has doubled. Besides building a solid, high-quality solution, the HiFX IT team is supportive, communicative, and responsive, even doing pro bono bug fixes. They also provide ongoing maintenance and other work.”

Oliver Kanawaty

General Manager

Note: This endorsement is based on publicly available client feedback from external review sources.