endorsedCompleted

Technical Staffing & Managed Services for Enterprise Billing Platform

Services Covered:

Staff Augmentation • Custom Software Development • Software QA and Testing • Managed IT Services

Industry

Information Technology

Duration

120 months

Budget

1M - 10M

Start Date

1 January 2009

Team Size

16-20 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

72/100

Good

Project Capability Score (PCS) estimates how capable Hengtian is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

Dublin, Ireland

Project Summary

Insigma Hengtian Software Ltd. provided long-term outsourcing and technical services to a leading IT company from 2009–2019, delivering Java/C/C++/Node.js solutions and managed offshore services. The engagement resolved a critical billing-system performance issue, supported a multi-year replatform/X project, and evolved into managed monthly releases and production support. The relationship expanded to support more than 15 departments across multiple Chinese cities and remains active, with Hengtian supplying large numbers of resources.

Key Challenges

Fix billing system performance issues to ensure timely invoicing
Retire legacy billing system and implement a new X project
Supplement in-house software delivery capacity with qualified technical resources

Project Deliverables

Managed service (offsite) with monthly releases
Technical solution design
Implementation
QA and production support
Java/C/C++/Node.js software components

Project Solution

Hengtian provided qualified technical resources and managed services to supplement the client's software delivery capacity. They researched and resolved a Java-based performance issue, supported both legacy and new platforms for the X project, and from 2014 delivered offsite managed services with monthly releases. The vendor covered project management, technical solution design, implementation, QA, and production support using Java, C, C++ and Node.js resources.

Project Outcome

Successful delivery of the original X project
Expansion of services to more than 15 departments
Ongoing multi-city support in Hangzhou, Shanghai and Hefei
Continued long-term relationship with Hengtian supplying ~100 resources

Platforms

SaaS

Tech Stack

Java
C
C++
Node.js

Client Endorsement

Overall Review Rating

4.5

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The long-term team-up with Insigma Hengtian Software Ltd resulted in a successful launch of a major project. They were consistent in providing strong technical solutions and as a result, the partnership expanded into more than 15 departments now. The quality of project delivery was top-notch.”
Anonymous
Project Manager
Date: 02/09/2022