endorsedOngoing

Maintenance and Enhancements for Hotel Mobile Booking App

Services Covered:

Mobile Application Development • Software Maintenance and Support

Industry

Hospitality, Travel & Tourism

Duration

115 months

Budget

200K - 999K

Start Date

1 January 2017

Team Size

1-5 Employees

Engagement Model

Onshore

Project Capability Score (PCS)

75/100

Good

Project Capability Score (PCS) estimates how capable Heady is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

United States of America

Project Summary

Heady took over maintenance and minor enhancements for a hotel's native iOS and Android booking app, improving location-based services and customizable settings. They resolved latency issues caused by supporting over 1,000 properties and improved property image and service-call handling. The vendor is highly responsive and understands the brand and end users.

Key Challenges

Need for maintenance and periodic enhancements rather than retaining a full agency.
Reduce costs while finding a firm with comparable qualifications to a well-known agency.
Latency and performance issues with location services due to support for over 1,000 properties.

Project Deliverables

Mobile native apps (iOS and Android)
Ongoing maintenance and periodic enhancements
Mobile booking engine with personalization and special rates
Location-based services optimization and latency improvements
Property image and service-call fixes

Project Solution

Heady maintained native iOS and Android apps, developing enhancements and new features rather than building from scratch. They optimized location-based services to address latency with over 1,000 properties and fixed property image and service-call issues. They work primarily via a project manager and lead engineers for iOS and Android.

Project Outcome

Heady demonstrated technical expertise with native operating systems and improved the app to better meet customers' needs.
The team is highly responsive, providing timely communication and support.
They fostered strong collaboration, understanding the client's brand and incorporating feedback.

Platforms

Mobile

Tech Stack

iOS
Android

Client Endorsement

Overall Review Rating

4.38

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Heady is skilled in OS management and understands the app well, even though they didn’t create it. They understand the end users’ needs and adjust the app to better meet them. The team is highly responsive and communicative, incorporating feedback in a timely manner.”
Anonymous
Director
Date: 05/03/2018