endorsedCompleted

CRM Platform for Online Music School

Services Covered:

Custom Software Development

Industry

Education

Duration

7 months

Budget

10K - 49K

Start Date

1 May 2021

Team Size

1-5 Employees

Engagement Model

Onshore

Project Capability Score (PCS)

75/100

Good

Project Capability Score (PCS) estimates how capable HabileLabs is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Topbeat

India

Project Summary

HabileLabs developed a Python-based CRM web application for Topbeat, an online music school, to manage tickets and customer queries. The internal tool aggregates tickets from email, WhatsApp, and calls, enabling agents to respond and track performance. The engagement ran from May to December 2021 and was completed largely on time; the client praised communication and cost-effectiveness.

Key Challenges

Develop a CRM to manage tickets and customer queries
Enable prompt responses across channels (email, WhatsApp, calls)
Track each agent’s performance

Project Deliverables

CRM web application (internal tool)
Ticket aggregation from email, WhatsApp, and calls
Agent ticket response and performance tracking
Web application built from scratch using Python

Project Solution

HabileLabs developed a bespoke CRM web application that aggregates tickets from channels such as email, WhatsApp, and calls into a single internal tool. They built the application from scratch using Python and delivered an internal-only web app enabling agents to view, respond to tickets, and track agent performance. The vendor worked from client-provided requirements and delivered the solution over the stated engagement period.

Project Outcome

Completed largely on time within six months plus three additional weeks
Met project deadlines and maintained effective communication via WhatsApp and Google Sheets
Delivered a cost-effective solution and achieved client satisfaction with timing and delivery

Platforms

Tech Stack

Python

Client Endorsement

Overall Review Rating

4.25

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“HabileLabs successfully completed the project, and the client was satisfied with their timing and delivery. The team met almost all deadlines, tracked the progress effectively through Google Sheets, and communicated well via WhatsApp. Overall, they managed everything and offered great pricing.”
Shubham Bansal
Founder
Date: 10/04/2022