UTC-5
Overview
A global innovation provider with 20 years of experience, Grupo GBI supports the digital transition of leading companies. With operations in Europe and Latin America via offices in Portugal and Brazil, they are experts in leveraging AI for business growth. They focus on delivering next-gen customer care through advanced Conversational AI, chatbots, and state-of-the-art virtual assistants.
Founded 2005
Company Size: 51-200
Avg. Hourly Rate: $25/hr - $49/hr
Min. Project Size: $25,000
Specialties
Machine Learning
Digital Transformation
Mobile Applications
DevOps
Big Data & Analytics
Software as a Service
Conversational AI
RPA
Chatbots
Natural Language Processing
Virtual Assistants
Systems Architecture
Devops & Cloud Management
IT Strategic Consulting
Chatbot Platform
Voicebot Platform
Speech Analytics
Team Experience
1 Year:
22.2%
1-2 Years:
38.9%
3-5 Years:
20.4%
6-10 Years:
16.7%
10 Years+:
1.9%
Median Employee Tenure:
2.3 years
Employee Growth in last 1 year:
-2%
Company Offerings
Services
AI and Machine Learning
Chatbot Development
DevOps
Big Data Analytics and BI
Digital Transformation
IT Consulting
Industries Served
Artificial Intelligence and Machine Learning
E-commerce & Retail
Electronics & Electrical Appliances
Healthcare
IT Services and IT Consulting
Technical Expertise
Tech Stacks
React.js
.NET
Oracle
ASP.NET
Azure
REST API
See 1 more
Tools
Microsoft SQL Server
Git
Pytorch
Skills & Expertise
Artificial Intelligence
Databases
Generative AI
Project Management
Software Development
Web Development
See 1 more
Highlights
Top Tech Stacks
React.js
.NET
Oracle
ASP.NET
REST API
Vue.js
Notable Clients
CGD
Unilabs
Unimed
Universo
Valor Econômico
Yamaha CorporationProjects
Alpha Bank – NLU Voice Customer Care Portal
Banking
ClientAlpha Bank
Platforms
Key Features
- Natural Language Understanding
- Automatic Speech Recognition
- Intelligent Call Routing
Outcome
Achieved 96% accuracy in understanding customer requests and 98% accuracy in recognizing account numbers, enhancing the overall customer experience.
Caixa Geral de Depósitos – AI Customer Service
Banking
ClientCaixa Geral de Depósitos (CGD)
Platforms
Key Features
- AI-Powered Virtual Assistant
- Natural Language Processing
- 24/7 Customer Support
Outcome
Improved customer satisfaction and operational efficiency by providing immediate, accurate responses to customer inquiries.
Awards and Certifications
Finalist – Portugal Digital Awards
Awarded By : IDC Portugal
Location
Primary Development Center
Headquarter
Primary Development Center
Barueri, Brazil
25+ employees
Headquarter
Lisbon, Portugal
Company Profile Disclaimer
The company profile information provided in this website is entirely based on research and data obtained from
publicly available sources on the internet as of October
2025. While every effort has been made to ensure the accuracy and reliability of the
information, we cannot guarantee its comprehensiveness. All the company information is for informational purposes
only. We strongly advise conducting further due diligence before making any business decisions.
