GoContact | Top Cloud Consulting and Services Company

Overview

GoContact, with over 15 years of experience, offers a cloud-native Contact Center as a Service (CCaaS) platform featuring integrated omnichannel and AI solutions. Operating across North America, Europe, Latin America, and Africa, they specialize in simplifying contact center management by reducing technological complexity, enhancing operational efficiency, and ensuring robust, scalable outcomes.

Founded 2010

Company Size: 51-200

Avg. Hourly Rate: $50/hr - $99/hr

Min. Project Size: $10,000

Specialties

BI & Analytics

Remote Contact Center

Remote Customer Service Agents

Cloud Services

Business Process Outsourcing (BPO)

CSM

Contact Center Software

IPBX Software

Web Chat

Omnichannel Customer Service

Artificial Intelligence

IVR

Team Experience

1 Year:

5.3%

1-2 Years:

24.8%

3-5 Years:

26.5%

6-10 Years:

32.7%

10 Years+:

10.6%

Median Employee Tenure:

5.2 years

Employee Growth in last 1 year:

-4%

Company Offerings

Services

Business Process Outsourcing (BPO)

Cloud Consulting and Services

Voice over Internet Protocol (VoIP)

AI and Machine Learning

Big Data Analytics and BI

Chatbot Development

See 1 more

Industries Served

Business Consulting and Services

E-commerce & Retail

Financial Services

Healthcare

Telecommunications

Transportation, Logistics, Supply Chain and Storage

Technical Expertise

Tech Stacks

JavaScript

Java

Node.js

Tools

Google Cloud Platform (GCP)

Salesforce

Skills & Expertise

Business Process Outsourcing (BPO)

Project Management

Voice over Internet Protocol (VoIP)

Highlights

Projects

Emergia & GoContact: Emotional Experience Company

Business Process Outsourcing

ClientEmergia

Platforms

WebBrowser

Key Features

Omnichannel platform
Remote work support
Real-time monitoring

Outcome

Achieved improved service continuity and operational efficiency across multiple sectors.

TAAG & GoContact: We Make Dreams Take-Off

Aviation

ClientTAAG

Platforms

WebBrowser

Key Features

Integration with digital channels
Real-time monitoring
Cloud-based platform

Outcome

Noted increased employee satisfaction and a 92% customer satisfaction rating post-implementation.

Awards and Certifications

Silver Award – Technology Category

Awarded By : APCC Best Awards

CCN Fénix Gold Award

Awarded By : Call Center News Magazine

Excellence for Best Technological Innovation Project

Awarded By : Excelencia Awards

CMMI Level 2 Certification

Certified By : CMMI Institute

Location

Primary Development Center

Headquarter

Primary Development Center

Lisbon, Portugal

75+ employees

Headquarter

Los Angeles, United States of America

Other Locations

Portugal

2 More Offices

Brazil

1 Office

Spain

1 Office

Company Profile Disclaimer

The company profile information provided in this website is entirely based on research and data obtained from publicly available sources on the internet as of July 2025. While every effort has been made to ensure the accuracy and reliability of the information, we cannot guarantee its comprehensiveness. All the company information is for informational purposes only. We strongly advise conducting further due diligence before making any business decisions.