GoContact
Lisbon, Portugal (UTC+0)
(16)
Lisbon, Portugal (UTC+0)(16)
Overview
GoContact, with over 15 years of experience, offers a cloud-native Contact Center as a Service (CCaaS) platform featuring integrated omnichannel and AI solutions. Operating across North America, Europe, Latin America, and Africa, they specialize in simplifying contact center management by reducing technological complexity, enhancing operational efficiency, and ensuring robust, scalable outcomes.
Quick Facts
- Year Founded
- 2010
- Company Size
- 51 - 200
- Avg. Hourly Rate
- $50/hr - $99/hr
- Min. Project Size
- $10,000
Specialties
- BI & Analytics
- Remote Contact Center
- Remote Customer Service Agents
- Cloud Services
- Business Process Outsourcing (BPO)
- CSM
- Contact Center Software
- IPBX Software
- Web Chat
- Omnichannel Customer Service
- Artificial Intelligence
- IVR
- BI & Analytics
- Remote Contact Center
- Remote Customer Service Agents
- Cloud Services
- Business Process Outsourcing (BPO)
- CSM
- Contact Center Software
- IPBX Software
- Web Chat
- Omnichannel Customer Service
- Artificial Intelligence
- IVR
Team Experience
- < 1 Year5%
- 1-2 Years25%
- 3-5 Years27%
- 6-10 Years33%
- 10+ Years11%
< 1 Year
5%
Median Employee Tenure:
5.2 years
Employee Growth in last 1 year:
-4%
Offerings
Services
.svg&w=48&q=75)
Business Process Outsourcing (BPO)
Cloud Consulting and Services.svg&w=48&q=75)
Voice over Internet Protocol (VoIP)
AI and Machine Learning
Big Data Analytics and Business Intelligence
Chatbot Development
Salesforce Solutions
Industries Served
Business Consulting and Services
E-commerce & Retail
Financial Services
Healthcare
Telecommunications
Transportation, Logistics, Supply Chain and Storage
Expertise
Tech Stacks
JavaScript
Java
Node.js
Tools
.svg&w=48&q=75)
Google Cloud Platform (GCP)
Salesforce
Skills & Expertise
Business Process Outsourcing (BPO)- Project Management
- Voice over Internet Protocol (VoIP)
Highlights
Awards and Certifications
Silver Award – Technology Category
Awarded By: APCC Best Awards
CCN Fénix Gold Award
Awarded By: Call Center News Magazine
Excellence for Best Technological Innovation Project
Awarded By: Excelencia Awards
CMMI Level 2 Certification
Certified By: CMMI Institute
Location(s)
Primary Development Center
Headquarter
Other
Primary Development Center (PDC)
Lisbon, Portugal
25+ employees
Headquarter (HQ)
Los Angeles, United States of America
25+ employees
Important Facts About Portugal (PDC):
Literacy Rate- :
- 95.9%
English Proficiency- :
- Very High
GDP Per Capita- :
- $30,950
Income Category- :
- High
Other Locations
Portugal
2 More Offices
Brazil
1 Office
Spain
1 Office