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Facebook Chatbot Development for Electronics E‑commerce

Services Covered:

Custom Software Development
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Industry
Industry

E-commerce & Retail

Duration
Duration

2 months

Budget
Budget

10K - 49K

Start Date
Start Date

1 June 2020

Team Size
Team Size

1-5

Engagement Model
Engagement Model

Onshore

Project Capability Score (PCS)

gauge meter
75/100
Good

Project Capability Score (PCS) estimates how capable FlyDevs is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

mapBuenos Aires, Argentina

Project Summary

FlyDevs developed a Facebook chatbot for an electronics e-commerce store to enable 24/7 customer support and improve communication and sales via Facebook. They used Facebook's SDK with Node.js and JavaScript, delivered the solution in four Agile sprints, and provided clear, transparent project management via Slack and sprint-tracking tools. The chatbot performed well in testing and improved store results.

Key Challenges

  • Improve communication and sales through Facebook users
  • Provide a 24/7 customer support solution

Project Deliverables

  • Chatbot for Facebook
  • Alpha/test version
  • Agile sprint plan (4 sprints)

Project Solution

FlyDevs delivered a customized chatbot using Facebook's SDK, developed with Node.js and JavaScript, following an Agile plan across four sprints. The vendor provided examples of automated bots, implemented the bot on the client's Facebook page, and managed the project through Slack and sprint-tracking tools with a three-person team (one technical leader and two senior developers).

Project Outcome

  • Bot started working and produced good results after the alpha
  • Improved customer engagement and support through Facebook

Platforms

  • E-commerce PlatformE-commerce Platform

Tech Stack

  • Node.jsNode.js
  • JavaScriptJavaScript

Client Endorsement

Overall Review Rating

4.63star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“FlyDevs completed the project successfully. The chatbot improved the client's engagement with its customers. They were communicative, transparent, and committed.”

Anonymous

CTO

Note: This endorsement is based on publicly available client feedback from external review sources.

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