endorsedCompleted

Custom Development and 24/7 Support for Media Platform

Services Covered:

Custom Software Development • Managed IT Services • Software Maintenance and Support

Industry

Information Technology

48 months

Budget

1M - 10M

Start Date

1 January 2013

Team Size

30+

Engagement Model

Offshore

Project Capability Score (PCS)

76/100

Good

Project Capability Score (PCS) estimates how capable Evizi is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

London, United Kingdom

Project Summary

Evizi augmented a media platform’s engineering and support teams, developing custom platform features using Perl, Python, and Java and providing technical support coverage. Over a four-year engagement (Jan. 2013–Jan. 2017) they delivered engineering augmentation and 24/7 capabilities, provided timely and detailed project updates, and achieved customer satisfaction comparable to internal staff.

Key Challenges

Support the client's global support organization and global professional services team
Reduce operating costs
Access high-quality engineers to deliver professional services

Project Deliverables

Custom platform features
Coded and tested software
24/7 technical support staffing
US-based project manager

Project Solution

Evizi coded and tested customized platform solutions and built specific features based on client requests using Perl, Python, and Java. They augmented the client's professional services and technical support teams by supplying experienced engineers and enabling 24/7 customer support. The vendor also provided a US-based project manager to coordinate work and maintain communication and SLAs.

Project Outcome

Customer satisfaction nearly equal to that provided by the client's internal (badged) employees
Positive metrics on project completion and timeline accuracy
Timely and detailed updates with proactive communication
Low turnover among Evizi staff throughout the engagement

Platforms

Tech Stack

Python
Java

Client Endorsement

Overall Review Rating

4.88

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Evizi delivered high-quality services that paralleled those of employees to satisfy clients. The team established communication preferences at the project’s outset to support effective collaboration and provided thorough updates regularly. They were flexible and created precise project overviews.”
Anonymous
Former SVP
Date: 02/06/2020