endorsedOngoing

Ongoing Development Support & Staff Augmentation for SaaS Media CRM

Services Covered:

Custom Software Development • Staff Augmentation

Industry

Information Technology

Duration

115 months

Budget

Confidential

Start Date

1 January 2017

Team Size

6-10 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

80/100

Strong

Project Capability Score (PCS) estimates how capable Enosis Solutions is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

Pittsburgh, United States of America

Project Summary

Enosis Solutions supports a SaaS CRM/Analytics provider in the media advertising space by handling overflow maintenance, bug fixes, and new feature work. The vendor has scaled from an initial small team to a larger dedicated team and implemented integrations with Office365 and media vendors while operating on Azure. Their work improved automated test coverage and overall deliverable quality, and they maintain regular communication and ceremonies with the client.

Key Challenges

Handle overflow maintenance work, bug fixes, and smaller SOWs
Scale to support larger month- or quarter-long projects while maintaining capacity for reactive small work

Project Deliverables

Numerous feature developments including key integrations with Office365 and media vendors
Azure-based cloud services and managed function app implementations
Ongoing maintenance, bug fixes, and smaller statement-of-work deliverables

Project Solution

Enosis provided ongoing development support and staff augmentation, handling overflow maintenance, bug fixes, and both small SOWs and larger month- or quarter-long projects. They developed numerous features, implemented integrations with Office365 and media vendors, and operated within the client's Microsoft/Azure infrastructure using C#/.NET and Azure managed services. The vendor scaled the team from initial 2-3 developers to a larger dedicated team, adopted the client’s processes, and participated in regular standups, design sessions, and communication via Slack and Github documents.

Project Outcome

Deliverables increased in quality and automated test coverage over time
The team completes more story points than comparable US and nearshore teams and is reliable at estimating and meeting dates
Improved timeliness and consistent communication through regular standups and updates

Platforms

CRM
SaaS

Tech Stack

.NET
Azure

Client Endorsement

Overall Review Rating

4.63

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Thanks to Enosis Solutions' support and development process, the client has received robust deliverables that impacted their automated test coverage and quality significantly. They have communicated well to provide progress updates and feedback. Their timeliness has stood out in the partnership.”
Anonymous
VP of Software Development
Date: 10/20/2021