endorsedOngoing

Maintenance & Support for QTrak Delivery-Tracking Platform

Services Covered:

Custom Software Development

Industry

Information Technology

Duration

123 months

Budget

50K - 199K

Start Date

1 May 2016

Team Size

Confidential

Engagement Model

Onshore

Project Capability Score (PCS)

81/100

Strong

Project Capability Score (PCS) estimates how capable Eleviant Tech is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

QTrak

Philadelphia, United States of America

Project Summary

Eleviant Tech provides ongoing support and maintenance for QTrak, an internal delivery-tracking SaaS, delivering software updates, feature enhancements, and customer service. The client reports 50–60% cost savings since engaging the vendor and praises the team's responsiveness and conscientiousness.

Key Challenges

Needed a cost-effective way to support and maintain their delivery-tracking platform

Project Deliverables

Software updates
Feature enhancements
Customer support and maintenance
iOS mobile app
Android mobile app

Project Solution

The vendor learned the client's product from the back end outward and provided ongoing support and maintenance, including software updates, feature enhancements, and customer service for the client and its user base. They granted the client direct access to developers to compensate for the client's small on-site technical staff. The product is available on iOS and Android, and the engagement has been billed in the $50k–$200k range.

Project Outcome

Saved 50-60% on costs compared to previous provider
Improved responsiveness and conscientious support
High client satisfaction with vendor performance

Platforms

Mobile

Tech Stack

iOS
Android

Client Endorsement

Overall Review Rating

4.88

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Eleviant Tech (formerly Impiger Technologies, Inc.) learned the client’s product from the backend out and has been responsive, patient, and conscientious throughout their partnership. The client has saved 50-60 percent on costs since engaging Eleviant and is very satisfied with their work.”
Gary Shank
Founder
Date: 05/23/2016