endorsedCompleted

E-commerce platform, mobile app and DevOps for Protea (skincare distributor)

Services Covered:

Custom Software Development • Cloud Consulting and Services • Website Development • Mobile Application Development • Big Data Analytics and Business Intelligence • Managed IT Services

Industry

E-commerce & Retail

Duration

62 months

Budget

Confidential

Start Date

1 January 2019

Team Size

6-10 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

80/100

Strong

Project Capability Score (PCS) estimates how capable Ekohe is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Protea Japan Co Ltd

Tokyo, Japan

Project Summary

Ekohe developed an e-commerce website, mobile app, internal management tools, and BI dashboards for a skincare distributor (Protea). The vendor also managed cloud infrastructure across AWS and GCP and delivered DevOps support. The work increased revenue across B2B, B2C, and B2B2C channels, improved customer experience, and enabled geographic expansion.

Key Challenges

Develop a comprehensive e-commerce website supporting B2B, B2C and B2B2C channels
Implement promotional, loyalty, subscription and varied checkout/payment features
Build mobile and in-store apps and internal management tools for operations and logistics
Deliver BI dashboards and enable a data-driven approach
Manage and maintain cloud infrastructure and continuous deployments across AWS and GCP

Project Deliverables

E-commerce website with bespoke promotion engine and checkout features
Mobile application
Internal operations, marketing, and logistics management tools
In-store application for B2B distributors
BI dashboards (Grafana and AWS Quicksight)
Cloud infrastructure management in AWS and GCP

Project Solution

Ekohe delivered end-to-end e-commerce and platform development including a feature-rich website (promotion engine, messaging, analytics, various checkout/payment options), a mobile app, multiple internal tools for operations/marketing/logistics, an in-store distributor app, BI dashboards in Grafana and AWS Quicksight, and DevOps support managing cloud infrastructure in AWS and GCP. The engagement included ongoing deployments, pipeline management, and knowledge transfer/documentation for transition to the client team.

Project Outcome

Significant increase in revenue across B2B, B2C, and B2B2C channels
Improved customer acquisition, retention, and overall customer experience
Geographic expansion support (Japan solution adapted for Taiwan)
Created a data-driven culture via BI and analytics
Continuous DevOps support ensuring 24x7 deployments and stable pipelines
Smooth knowledge transition and documentation to the client's internal team

Platforms

Web
Mobile
Cloud

Tech Stack

Amazon Web Services (AWS)

Client Endorsement

Overall Review Rating

4.38

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Ekohe's efforts increased revenue across the client's B2B, B2C, and B2B2C channels and improved the customer experience. The team's top-notch project management ensured on-time deliveries that were within budget. Their skills in backend development and DevOps services impressed the client.”
Imran Khan
Head of Digital Applications
Date: 07/01/2024