endorsedOngoing

Managed Magento Support and Feature Development for Coffee Company

Services Covered:

E-commerce Development • DevOps • Software Maintenance and Support • System Integration

Industry

Food & Beverage

Duration

19 months

Budget

Confidential

Start Date

1 January 2025

Team Size

1-5 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

79/100

Good

Project Capability Score (PCS) estimates how capable EbizON is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

India

Project Summary

EbizON Digital provides managed Magento support to a coffee company in India, handling platform monitoring, bug fixes, security patching, and system health checks while performing feature development. The team has reduced the client's backlog of tickets after each sprint and the client has been impressed with the Magento developers and their pricing, though project management has required client prompting. Scope includes DevOps/CI-CD responsibilities and third-party integrations as defined by separate SOWs.

Key Challenges

Magento support for ecommerce website
Magento feature development

Project Deliverables

Managed Magento support (proactive monitoring and security patching)
Critical bug fixes and system health checks
Management of extension conflicts
Custom feature development and front-end theme customizations
Complex third-party integrations (ERP, CRM)
CI/CD pipeline control and application-level monitoring and alerting

Project Solution

EbizON provides managed Magento support including proactive monitoring, critical bug fixes, security patching, system health checks, and management of extension conflicts. They execute feature development by coding custom functionalities and front-end theme customizations and perform complex third-party integrations (ERP, CRM) as defined by prioritized SOWs. They also maintain DevOps and infrastructure management responsibilities, controlling the CI/CD pipeline for automated deployments and configuring application-level monitoring and alerting, contingent on server access and licenses.

Project Outcome

Backlog tickets reduced after each sprint
Client impressed with the Magento developers and their market price

Platforms

E-commerce Platform
Web

Tech Stack

Magento

Client Endorsement

Overall Review Rating

3.88

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“EbizON Digital has reduced the client's backlog of tickets after each sprint. Although the client has needed to push the team to take the initiative in project management, the team has communicated effectively. The client has been impressed with the team's Magento developers and their market price.”
Anonymous
Business Analyst
Date: 09/29/2025