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Mobile App for Customer Service Agents

Services Covered:

Mobile Application Development • UI/UX Design
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Industry
Industry

Business Consulting & Services

Duration
Durationinfo-circle

5 months

Budget
Budget

Less than 10K

Start Date
Start Date

1 May 2021

Team Size
Team Size

1-5

Engagement Model
Engagement Model

Nearshore

Project Capability Score (PCS)

gauge meter
75/100
Good

Project Capability Score (PCS) estimates how capable Dreambit LLC is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Lupiter GmbH

map Germany

Project Summary

Dreambit provided mobile app development services for a customer-service startup, building a new app for service agents and adding features to the client's existing customer-facing app. The team worked in two-week agile sprints, delivering a prototype within a month. Client feedback on the app design was positive and communication was handled primarily via Slack and regular video calls.

Key Challenges

  • Build a new app for service agents
  • Add new features to the existing customer-facing app
  • Secure experts in mobile development and UI/UX

Project Deliverables

  • Prototype of new service-agent mobile app
  • Mobile app designs
  • Implemented Flutter-based mobile application
  • Tested app across different environments

Project Solution

Dreambit was selected after interviews and a test task. They worked in two-week agile sprints, defining design and implementation requirements per sprint. Dreambit employees provided design and implementation using Flutter, integrating closely with the client's internal colleagues. Vendor resources included an account manager, a frontend developer, a designer and a tester to handle organization, development, design and QA.

Project Outcome

  • Prototype delivered within one month
  • Positive customer feedback on app design
  • Clear and timely communication via Slack and regular video calls

Platforms

  • MobileMobile

Tech Stack

  • FlutterFlutter

Client Endorsement

Overall Review Rating

4.75star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Within a month, dreambit.io has delivered the prototype for the new application. Third-party clients have given positive feedback on the app's design. The team responds immediately and holds regular meetings through video calls.”

Evgenij Shyshkin

CTO

Note: This endorsement is based on publicly available client feedback from external review sources.

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