endorsedOngoingMobile App for Customer Service Agents
Services Covered:
Industry
Business Consulting & Services
Duration
63 months
Budget
Less than 10K
Start Date
1 May 2021
Team Size
1-5 Employees
Engagement Model
Offshore
Project Capability Score (PCS)
75/100
Good
Project Capability Score (PCS) estimates how capable Dreambit LLC is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS
Client
Lupiter GmbH
GermanyProject Summary
Dreambit provided mobile app development services for a customer-service startup, building a new app for service agents and adding features to the client's existing customer-facing app. The team worked in two-week agile sprints, delivering a prototype within a month. Client feedback on the app design was positive and communication was handled primarily via Slack and regular video calls.
Key Challenges
- Build a new app for service agents
- Add new features to the existing customer-facing app
- Secure experts in mobile development and UI/UX
Project Deliverables
- Prototype of new service-agent mobile app
- Mobile app designs
- Implemented Flutter-based mobile application
- Tested app across different environments
Project Solution
Dreambit was selected after interviews and a test task. They worked in two-week agile sprints, defining design and implementation requirements per sprint. Dreambit employees provided design and implementation using Flutter, integrating closely with the client's internal colleagues. Vendor resources included an account manager, a frontend developer, a designer and a tester to handle organization, development, design and QA.
Project Outcome
- Prototype delivered within one month
- Positive customer feedback on app design
- Clear and timely communication via Slack and regular video calls
Platforms
Mobile
Tech Stack
Flutter
Client Endorsement
Overall Review Rating
4.75
5 out of 5 stars
5 out of 5 starsTimeliness
Cost Rating
Willing to Refer
Quality of Deliverables
“Within a month, dreambit.io has delivered the prototype for the new application. Third-party clients have given positive feedback on the app's design. The team responds immediately and holds regular meetings through video calls.”
Note: This endorsement is based on publicly available client feedback from external review sources.
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