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EndorsedendorsedOngoing

Web-based Internal & Customer Management System for Facilities Services

Services Covered:

Website Development
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Industry
Industry

Business Consulting & Services

Duration
Duration

112 months

Budget
Budget

10K - 49K

Client Size
Start Date

1 April 2017

Team Size
Team Size

1-5 Employees

Engagement Model
Engagement Model

Offshore

Project Capability Score (PCS)

gauge meter
80/100
Strong

Project Capability Score (PCS) estimates how capable Doyenhub Software Solution is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Hi-spec Facilities Services Ltd

mapDartford, United Kingdom

Project Summary

Doyenhub Software Solutions developed a web-based system for Hi-spec Facilities Services Ltd to manage internal and external processes based on client-provided designs. The vendor implemented the technical backend using PHP and MySQL, delivering reporting capabilities and an interface used by both customers and managers. The system improved reporting, information retrieval, and overall workflows; the engagement began in April 2017 and is ongoing.

Key Challenges

  • Paperwork and manual filing made it hard to trace and find information
  • Difficulty keeping information up to date across processes
  • Need for a system to manage internal and external customer interactions

Project Deliverables

  • Online web-based system for internal and external interactions
  • Reporting dashboard with up-to-date reports
  • Backend implemented with PHP and MySQL
  • Ongoing maintenance, testing, and bug fixes

Project Solution

The vendor developed the technical side of a web system from client-provided designs, building and iterating features to provide online access and up-to-date reports. Work began small and scaled over time; development used PHP with a MySQL database. The team implemented requested features, addressed bugs, and supported ongoing updates.

Project Outcome

  • The system is used by customers and internal managers and has changed the way the client works
  • Customers report positive feedback and appreciate on-demand access to reports
  • The system is easy to navigate and simplifies information retrieval
  • Project management was strong, with frequent communication and timely bug resolution

Platforms

  • WebWeb

Tech Stack

  • PHPPHP
  • MySQLMySQL

Client Endorsement

Overall Review Rating

4.88star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The system has received positive feedback from both external customers and internal managers, providing easy access to reports and efficient navigation, interactions, and information collection. The team manages the project smoothly and is always available as needed.”

Gintautas Morkunas

Hi-spec Facilities Services Ltd

Note: This endorsement is based on publicly available client feedback from external review sources.