endorsedCompleted

Custom CRM Design & Development for IT Services Company

Services Covered:

Custom Software Development • Staff Augmentation • UI/UX Design

Industry

Information Technology

Duration

8 months

Budget

200K - 999K

Start Date

1 June 2023

Team Size

6-10 Employees

Engagement Model

Onshore

Project Capability Score (PCS)

76/100

Good

Project Capability Score (PCS) estimates how capable Digiryte is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

Manchester, United Kingdom

Project Summary

Digiryte designed and developed a custom CRM for an IT services company, handling both frontend and backend work using Next.js, Tailwind CSS, TypeScript, Node.js and Express.js. The engagement included requirements gathering, system design, development, testing, data migration, deployment, and ongoing maintenance. The delivered CRM achieved high employee adoption and satisfaction, improved data quality, and reduced training and onboarding time while the vendor maintained strong communication and timely delivery.

Key Challenges

Design core backend infrastructure for internal CRM
Access to quality talent pool

Project Deliverables

Requirements document
User personas and use case scenarios
System architecture diagrams
Database schema design
API specification documents
Interactive UI mockups and wireframes
Frontend codebase (Next.js, Tailwind CSS, TypeScript)
Backend codebase (Node.js/Prisma/Express.js)
API development and documentation
Test plans and automated test scripts
Performance testing reports
Security audit reports
Data migration plan and scripts
Deployment scripts and staging/production setup
User training materials and system documentation
Maintenance plan and issue-tracking setup

Project Solution

Digiryte conducted requirements gathering and analysis, designed the system architecture and database schema, and implemented frontend and backend systems. The frontend used Next.js, Tailwind CSS and TypeScript and integrated with backend APIs. The backend was developed with Node.js, Prisma and Express.js with database integration and API documentation. The scope also included testing and QA (automated tests, performance and security reports), data migration and integration with existing systems, deployment scripts and environment setup, user training, and ongoing maintenance and support.

Project Outcome

High adoption and high satisfaction rates among employees
Maintained data quality enabling better decision-making and internal collaboration
Significant reduction in training and onboarding time
Customizable, adaptable platform indicating a future-proof CRM
Consistent on-time delivery, strong responsiveness, and proactive communication

Platforms

Tech Stack

Next.js
Tailwind CSS
TypeScript
Node.js
Express.js

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Digiryte delivered a user-friendly CRM that resulted in high satisfaction rates among the client's employees. The CRM maintained data quality, and the client's training and onboarding processes time decreased. Digiryte consistently delivered work on time and had strong communication with the client.”
Anonymous
CTO
Date: 02/02/2024