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EndorsedendorsedOngoing

Mobile App Development and CRM Integration for Banking Firm

Services Covered:

Custom Software Development • Mobile Application Development • CRM Solutions • Web Application Development
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Industry
Industry

Financial Services

Duration
Duration

30 months

Budget
Budget

50K - 199K

Start Date
Start Date

1 June 2018

Team Size
Team Size

6-10

Engagement Model
Engagement Model

Onshore

Project Capability Score (PCS)

gauge meter
79/100
Good

Project Capability Score (PCS) estimates how capable Deviniti is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Credit Agricole Bank Polska SA

map Poland

Project Summary

Deviniti redesigned and rebuilt a mobile application and delivered a unified Angular.js front-end for a bank, implementing CRM integration to improve interoperability and customer service in branches. The vendor provided a Scrum team and followed Agile (Scrum) practices, delivering multiple MVPs and prioritizing increments to meet the bank's product-owner-driven roadmap; the client praised the team's flexibility and creativity.

Key Challenges

  • Deliver a CRM solution to provide seamless customer service in bank branches
  • Incorporate the CRM with a unified front-end standard based on Web and Angular.js
  • Renovate and stabilize a legacy application while delivering MVPs
  • Address periodic underperformance by supplementing the team with senior developers familiar with the bank's architecture

Project Deliverables

  • Mobile application rebuilt using Angular.js
  • CRM integration to enable interoperability
  • Unified front-end application based on Angular.js
  • Delivery of multiple MVPs and incremental functional releases

Project Solution

Deviniti took over maintenance and renovated the existing application, delivering a Scrum-organized IT team (including a PM and an analyst/architect) that worked in Agile mode to produce functional increments and maintenance fixes. The vendor rebuilt the mobile application using Angular.js, implemented CRM interoperability, delivered multiple MVPs set by the bank, and adjusted team composition (including adding senior developers when needed) to address performance issues and align with the bank's architecture and priorities.

Project Outcome

  • Improved interoperability and seamless context switching between the CRM and other applications
  • Enhanced customer service capabilities for branch advisors
  • A more stable and powerful application following renovation
  • Streamlined communication and delivery using JIRA and Agile (Scrum)

Platforms

  • MobileMobile
  • WebWeb

Tech Stack

  • AngularJSAngularJS

Client Endorsement

Overall Review Rating

4.63star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Deviniti delivered a superior platform that seamlessly integrated with other platforms to successfully augment customer service. Supporting streamlined communication, the team followed an Agile methodology to execute the project. The client praised their flexibility and creativity.”

Tomasz Czerwinski

CIO Deputy

Note: This endorsement is based on publicly available client feedback from external review sources.

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