endorsedCompleted

UI/UX Redesign for EMS Communication Platform

Services Covered:

UI/UX Design

Industry

Healthcare

Duration

3 months

Budget

10K - 49K

Start Date

1 December 2021

Team Size

1-5 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

75/100

Good

Project Capability Score (PCS) estimates how capable DevCom is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

GENERAL DEVICES LLC

Ridgefield, United States of America

Project Summary

GENERAL DEVICES LLC, an EMS communication solutions company, hired DevCom to redesign the UI/UX of their platform. DevCom led a discovery phase, presented multiple proposals, and delivered Flutter-based UI designs through iterative feedback rounds. Internal stakeholders were pleased; the work was delivered on time and within budget, and the client praised DevCom’s professionalism and responsiveness. Collaboration was interrupted due to the Russian invasion of Ukraine, though the client intends to engage DevCom for future development work.

Key Challenges

Need to replace the current UI/UX for the next-generation product.
Lack of internal UI/UX specialization within the engineering team.
Diverse user base (paramedics, doctors, varying hospital workflows) requiring a consistent UX across different contexts.

Project Deliverables

New UI/UX design for the platform
Discovery-phase research and requirements
Design proposals/options for stakeholders and engineers
Iterative design rounds and feedback
Flutter-based UI design assets (convertible via plug-in)

Project Solution

DevCom led the UI/UX design for the client’s next-generation platform. They ran a discovery phase to gather business context and user needs, developed multiple design proposals, and guided internal stakeholders through reviews. After proposal approval, DevCom executed several rounds of design and feedback and produced Flutter-based UI assets, delivering files in formats the client required using a plug-in. Client-side engagement involved the CEO and COO for initial discussions, with a delivery team including a project manager, project lead, and graphic designers.

Project Outcome

Internal stakeholders approved the new UI/UX.
Delivered on time and within budget.
High satisfaction with the vendor’s professionalism, responsiveness, and value for money.
Client positioned the vendor among preferred candidates for future mobile UI design and implementation.

Platforms

Mobile

Tech Stack

Flutter

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Internal stakeholders are happy with the platform’s UI/UX, and the client was delighted with DevCom’s efficiency and professionalism. The team was responsive and flexible throughout the process and delivered on time and within budget. Their thorough discovery phase and expertise stood out.”
Bin Zhu
VP of Software Development
Date: 06/09/2022