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UI/UX Redesign for EMS Communication Platform

Services Covered:

UI/UX Design
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Industry
Industry

Healthcare

Duration
Duration

3 months

Budget
Budget

10K - 49K

Start Date
Start Date

1 December 2021

Team Size
Team Size

1-5

Engagement Model
Engagement Model

Offshore

Project Capability Score (PCS)

gauge meter
72/100
Good

Project Capability Score (PCS) estimates how capable DevCom is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

GENERAL DEVICES LLC

mapRidgefield, United States of America

Project Summary

GENERAL DEVICES LLC, an EMS communication solutions company, hired DevCom to redesign the UI/UX of their platform. DevCom led a discovery phase, presented multiple proposals, and delivered Flutter-based UI designs through iterative feedback rounds. Internal stakeholders were pleased; the work was delivered on time and within budget, and the client praised DevCom’s professionalism and responsiveness. Collaboration was interrupted due to the Russian invasion of Ukraine, though the client intends to engage DevCom for future development work.

Key Challenges

  • Need to replace the current UI/UX for the next-generation product.
  • Lack of internal UI/UX specialization within the engineering team.
  • Diverse user base (paramedics, doctors, varying hospital workflows) requiring a consistent UX across different contexts.

Project Deliverables

  • New UI/UX design for the platform
  • Discovery-phase research and requirements
  • Design proposals/options for stakeholders and engineers
  • Iterative design rounds and feedback
  • Flutter-based UI design assets (convertible via plug-in)

Project Solution

DevCom led the UI/UX design for the client’s next-generation platform. They ran a discovery phase to gather business context and user needs, developed multiple design proposals, and guided internal stakeholders through reviews. After proposal approval, DevCom executed several rounds of design and feedback and produced Flutter-based UI assets, delivering files in formats the client required using a plug-in. Client-side engagement involved the CEO and COO for initial discussions, with a delivery team including a project manager, project lead, and graphic designers.

Project Outcome

  • Internal stakeholders approved the new UI/UX.
  • Delivered on time and within budget.
  • High satisfaction with the vendor’s professionalism, responsiveness, and value for money.
  • Client positioned the vendor among preferred candidates for future mobile UI design and implementation.

Platforms

  • MobileMobile

Tech Stack

  • FlutterFlutter

Client Endorsement

Overall Review Rating

5star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Internal stakeholders are happy with the platform’s UI/UX, and the client was delighted with DevCom’s efficiency and professionalism. The team was responsive and flexible throughout the process and delivered on time and within budget. Their thorough discovery phase and expertise stood out.”

Bin Zhu

VP of Software Development

Note: This endorsement is based on publicly available client feedback from external review sources.

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