endorsedCompleted

Atlassian (Jira & Confluence) Consolidation and Migration for SeaChange

Services Covered:

Custom Software Development • Application Integration • Cloud Consulting and Services

Industry

Information Technology

Duration

39 months

Budget

50K - 199K

Start Date

1 December 2017

Team Size

1-5 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

70/100

Good

Project Capability Score (PCS) estimates how capable Decerto is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

SeaChange

Waltham, United States of America

Project Summary

SeaChange engaged Decerto to manage, develop, and optimize their Atlassian environment (Jira and Confluence), consolidate multiple instances, and migrate systems to a more stable, performant Ubuntu/PostgreSQL environment on AWS. Decerto fixed plugin issues, designed time-tracking and approval workflows, implemented secure access and customer management with Atlassian Crowd, and provided ongoing improvements and support. The Atlassian stack became the backbone of the client's software development and internal communication.

Key Challenges

Manage, develop, and optimize the Atlassian-based solution (Jira and Confluence).
Improve stability, resilience, and performance of the Atlassian environment.
Integrate Atlassian systems to build an efficient working environment supporting the software development process.

Project Deliverables

Consolidation of several Jira and Confluence instances into one central system.
Migration of Jira and Confluence from Windows Server/MS SQL (Azure) to Ubuntu/PostgreSQL on AWS.
Implementation of secure access to Jira and Confluence to reduce reliance on VPN.
Fixes to recurring issues with Jira Portfolio and Tempo Timesheets plugins and overall stability/performance improvements.
Design and implementation of time-tracking and worklog approval processes.
Implementation of Atlassian Crowd-based customer management and a separate Confluence space for customers.

Project Solution

Decerto cleaned up a flawed Jira migration, consolidated multiple Jira and Confluence instances into a single central system, migrated services from Windows Server/MS SQL (Azure) to Ubuntu/PostgreSQL on AWS, and implemented secure access (reducing VPN reliance). They resolved recurring plugin issues (Jira Portfolio, Tempo Timesheets), designed time-tracking and worklog approval workflows, migrated a public Jira into the main instance, and implemented Atlassian Crowd-based customer management and a customer Confluence space.

Project Outcome

Achieved initial goals and significantly enhanced the Atlassian solution.
The Atlassian stack became the backbone of the client's software development process and internal communication.
Decerto completed numerous additional objectives defined during the engagement and provided effective, direct collaboration.

Platforms

Cloud

Tech Stack

PostgreSQL
Amazon Web Services (AWS)
Azure
SQL

Client Endorsement

Overall Review Rating

4.63

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Decerto has enhanced the client's web solution successfully. As a result, the initial goal is achieved. The platform serves as the foundation of the company's software development process and internal communication. Their team's proactiveness and skillfulness have ensured the project's success.”
Aleksander Herda
IT Director
Date: 04/22/2021